Customer Engagement Manager (Benelux)
Posted on: November 10, 2025 | Deadline: December 28, 2025
Company Name: Trustpilot.com
Division: Onboarding & Solutions
Location: Amsterdam-Netherlands
Schedule: Office-Centric | Hybrid | 2 Days In-Office
Company Overview:
At Trustpilot, we're on an incredible journey as a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, connecting consumers and businesses through transparent reviews. Founded in 2007 and headquartered in Copenhagen, we now have over 300 million reviews, 64 million monthly active users, and operations across multiple global offices, including Amsterdam. Due to our continued expansion in Europe, we're seeking a customer engagement manager to join our commercial team, focusing on the Benelux market. This role is within our Integration and Solution team, where you'll drive platform adoption, ensure customer value realisation, and minimise churn by acting as a trusted advisor.Key Responsibilities:
- Help Benelux customers maximise ROI from their Trustpilot subscriptions by demonstrating tangible, long-term benefits and optimising feature usage.
- Proactively drive product adoption across the Benelux market through targeted strategies and ongoing engagement.
- Collaborate closely with Customer Success Managers to build exceptional, long-term customer relationships and support growth initiatives.
- Own the technical integration of customer solutions, both pre- and post-sales, ensuring seamless onboarding and implementation.
- Manage technical and non-technical stakeholders effectively, guiding them through complex solutions with professionalism and ease.
- Maintain a high level of activity and professionalism within the team, contributing to a collaborative and high-energy environment.
- Define and implement strategies in cooperation with clients to align Trustpilot's offerings with their business goals.
- Act as a trusted advisor, advocating for client needs and feedback to Trustpilot's internal support, product, engineering, and sales teams.
Required Qualifications:
- Experience in a customer-facing role focused on customer engagement, implementation, or solution management, ideally in online marketing, internet, or software industries.
- Strong knowledge of e-commerce, online marketing, SEO/Google AdWords, and/or software, with a proven ability to drive product adoption.
- Adept at building and maintaining strong relationships with diverse stakeholders, with a track record in client success and fostering engagement.
- Proactive problem-solver with excellent negotiation and communication skills, capable of handling technical solutions and complex conversations professionally.
- Competitive, high-energy mindset that thrives in a fast-paced, international environment.
- Quick learner with a positive attitude toward change and a strong work ethic.
- Dedicated team player who enjoys collaboration in a multicultural setting.
- Fluency in both Dutch and English, with excellent written and verbal communication skills, including an understanding of business and consumer communication nuances.
Preferred Qualifications:
- Knowledge of APIs and technical integrations as a merit.
- Additional European languages to enhance regional engagement.
What's in it for you?
- Competitive base salary + holiday allowance, lucrative commission structure, company bonus, and comprehensive benefits.
- Ongoing career development, training, and one-to-one coaching through our in-house enablement team.
- 25 days of annual leave.
- Hybrid working model: 3 days on-site in our friendly Amsterdam office and the rest from home.
- Commuter/work-from-home allowance.
- 2 volunteering days per year to support causes important to you and your community.
- Full access to well-being apps like Headspace and Blinkist.
- A fun, collaborative international culture with social events, personal development opportunities, and a focus on work-life balance.
About Trustpilot:
Trustpilot is open, independent, and impartial—we help consumers make informed choices and businesses build trust, grow, and improve. With over 1,000 employees across 50+ nationalities and vibrant offices worldwide, we're committed to an inclusive environment where diverse perspectives thrive. We value creativity, autonomy, and relationships at the heart of our work. Trustpilot is an equal opportunity employer and considers all applications without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. If you need adjustments for the application or recruitment process, contact our People Team at HR@trustpilot.com.
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