Technical Account Manager
Posted on: December 02, 2025 | Job ID: #LI-TR1
Company Name: Veeam Software | Team: Other
Division: Account & Finance | Data Resilience Expert
Location: Bengaluru, KA, India | Employment Type: Full-Time
Schedule: Remote | Experience Level: 06+ Years
Discover Bengaluru
Bengaluru, Karnataka, is India's technology capital and one of Asia's most dynamic cities. Known as the Silicon Valley of India, Bengaluru offers world-class infrastructure, a thriving tech ecosystem, excellent connectivity, and a vibrant cosmopolitan culture. Take a look at the map to discover what's nearby and explore why Bengaluru is an ideal location for technology professionals.
About Veeam Software
Veeam stands as the number one global market leader in data resilience, fundamentally believing that businesses should have complete control over all their data whenever and wherever they need it. In today's data-driven world, this capability isn't just important—it's essential for business survival and success.
Our comprehensive platform delivers end-to-end data resilience through five critical pillars: data backup that protects your information, data recovery that restores operations quickly, data portability that provides flexibility across environments, data security that safeguards against threats, and data intelligence that provides insights for better decision-making.
Headquartered in Seattle, Washington, Veeam protects over 550,000 customers worldwide who trust us to keep their businesses running without interruption. From Fortune 500 enterprises to fast-growing startups, some of the world's biggest and most demanding brands rely on Veeam's solutions every single day.
At Veeam, we're not just building software—we're shaping the future of how organizations protect, manage, and leverage their most valuable asset: data. Join us as we move forward together, growing professionally, learning continuously, and making real, measurable impact for our customers. The future of data resilience is here—go fearlessly forward with us.
Role Overview
The Technical Account Manager (TAM) at Veeam is a highly technical team member who serves as the strategic bridge between our customers and our technology solutions. This role combines deep technical expertise with project management excellence and customer relationship skills to deliver exceptional professional services engagements.
As a Technical Account Manager, you will be responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements from initial scoping through successful delivery and beyond. You'll work closely with customers to understand their unique business challenges, design tailored solutions, and ensure flawless implementation of Veeam's data resilience technologies.
Your primary focus will be on architecting and managing availability solutions, with particular emphasis on data protection and monitoring systems. You'll serve as a trusted advisor to customers, helping them navigate complex technical landscapes and maximize the value they receive from Veeam's solutions.
This is a remote position that offers the flexibility to work from anywhere while collaborating with a global team of technical experts. While the role is primarily remote, it does require overnight travel to customer sites to meet company goals and objectives, ensuring you maintain strong customer relationships and deliver hands-on technical guidance when needed.
Core Expertise Areas
The Technical Account Manager must be an expert across multiple domains of enterprise IT infrastructure. You will demonstrate deep knowledge and hands-on experience in:
Data Management: Understanding how organisations create, store, access, and govern their data across diverse environments. You'll help customers optimise their data management strategies and implement best practices for data lifecycle management.
Data Analytics: Leveraging data insights to improve availability, performance, and business outcomes. You'll help customers understand their data protection posture through analytics and reporting.
Business Continuity: Designing and implementing comprehensive business continuity and disaster recovery strategies that ensure organisations can survive and recover from any disruption, whether natural disasters, cyberattacks, or system failures.
Data Center Technologies: Deep understanding of modern and traditional data center architectures, including compute, storage, networking, and facilities management. You'll work with customers running complex data center environments.
Cloud Platforms: Expertise in cloud technologies including AWS, Azure, Google Cloud, and hybrid cloud architectures. You'll help customers navigate their cloud journey and implement cloud-based data protection strategies.
Operating Systems: Proficiency with Windows, Linux, Unix, and other operating systems commonly found in enterprise environments. You'll troubleshoot OS-level issues and optimize Veeam integrations.
Networking: Strong understanding of network protocols, topologies, and equipment including Fibre Channel, Ethernet, TCP/IP, VLANs, and cloud networking services. You'll design network-optimized data protection architectures.
Storage Systems: Comprehensive knowledge of both traditional and disruptive storage technologies including SAN, NAS, object storage, and modern storage platforms from vendors like EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, Nimble, Nexsan, and others.
Virtualization: Deep expertise in virtualization technologies, particularly VMware vSphere and Microsoft Hyper-V. You'll be the go-to expert for protecting virtualized environments at scale.
Key Responsibilities
Pre-Sales and Solution Design
Proposal Development: You will provide critical technical input to the writing of proposals and Statements of Work (SOW). This includes defining technical scope, identifying resource requirements, estimating effort and timelines, and ensuring proposed solutions align with customer needs and Veeam's capabilities. Your technical expertise ensures proposals are both competitive and deliverable.
Solution Assessment and Design: You'll work directly with customers to assess their current infrastructure, understand their business requirements, identify gaps and opportunities, and design comprehensive Veeam solutions that address their specific needs. This includes creating detailed architecture diagrams, configuration specifications, and implementation plans.
Implementation Effort Estimation: Based on your assessment of customer environments and solution complexity, you'll provide accurate estimates for implementation effort, helping set realistic expectations and ensure project success from the start.
Project Management and Delivery
Comprehensive Project Guidance: You will provide overall project guidance throughout the engagement lifecycle. This includes creating detailed project plans with clear tasks and dependencies, developing realistic schedules that account for resource availability and dependencies, establishing communication plans that keep all stakeholders informed, creating resource plans that identify who does what and when, and providing regular status updates to customers and internal stakeholders.
Implementation Support: You'll support the delivery of implementation and consulting services to meet Veeam Software solution design specifications and deliverables. This may include hands-on configuration work, guidance to implementation teams, quality assurance reviews, and troubleshooting during deployment.
Post-Implementation Support: After solutions go live, you'll assist with post-installation issues, ensuring smooth operations and quick resolution of any challenges. You'll be the escalation point for technical questions and the bridge to Veeam support when needed.
Technical Delivery and Knowledge Transfer
Onsite Knowledge Transfer: You will deliver comprehensive onsite knowledge transfer sessions on Veeam Software solutions. These sessions educate customer teams on solution architecture, operational procedures, troubleshooting techniques, and best practices, empowering them to manage their Veeam environments effectively.
Configuration Documentation: You'll meticulously document configuration details and completed activities, creating comprehensive documentation that serves as a reference for customers and ensures knowledge continuity.
Environment Analysis and Optimization: You'll analyze installed Veeam environments and guide customers toward optimal configurations. This includes performance tuning, capacity planning, architectural improvements, and alignment with Veeam best practices.
Customer Relationship and Business Development
Customer Communication Facilitation: You will facilitate communication between the client and Veeam support teams, ensuring customer issues are understood, prioritized, and resolved efficiently. You'll serve as the customer advocate within Veeam.
Opportunity Identification: With your deep understanding of customer environments, you'll identify additional needs within the client's infrastructure that can be resolved with Veeam Software solutions, contributing to account growth and customer success.
Professional Services Sales Support: You'll assist in the selling of Professional Services by demonstrating value, sharing success stories, and helping customers understand how additional services can accelerate their success with Veeam.
Thought Leadership and Process Improvement
Content Creation: You will create white papers, solution guides, best practice documents, and custom documentation that benefit both customers and the broader Veeam community. Your field experience will inform practical, actionable content.
Process and Documentation Improvement: You'll provide input for continuous improvement of processes and documentation based on your real-world experience, helping Veeam refine its professional services delivery approach.
Additional Responsibilities
Travel Requirements: You'll undertake overnight travel to customer sites as needed to meet company goals and objectives, deliver onsite services, and build strong customer relationships through face-to-face engagement.
Flexible Duties: You'll perform other duties as assigned, demonstrating flexibility and willingness to support team and company objectives beyond your core responsibilities.
Required Qualifications
Professional Certifications
VMware VCP or Equivalent: You must hold a VMware Certified Professional (VCP) certification or have equivalent hands-on experience demonstrating mastery of VMware technologies. This ensures you can effectively design and implement Veeam solutions for VMware environments.
Microsoft MCSE or Equivalent: You must hold Microsoft Certified Solutions Expert (MCSE) certification or have equivalent hands-on experience with Microsoft technologies including Windows Server, Hyper-V, Active Directory, and Microsoft applications.
Project Management Certification: Prince 2, ITIL, PMP (Project Management Professional), or equivalent experience in project management methodologies is required. This ensures you can effectively manage complex engagements from initiation through closure.
Education
Bachelor's Degree in Technology: A Bachelor's Degree in Computer Science, Information Technology, Engineering, or related technical field is required. However, we recognize that experience is equally valuable—a combination of relevant education and substantial hands-on experience will be considered.
Technical Experience
Veeam Product Expertise: You must have hands-on experience with Veeam's core products including Veeam Backup & Replication, Veeam ONE, Veeam Availability Suite, and other Veeam solutions. You should understand product capabilities, limitations, and best practices.
Consulting and Project Management: Proven experience in consulting roles and project management is essential. You must demonstrate the ability to manage multiple simultaneous projects and accounts successfully, balancing competing priorities and delivering results.
Virtualization Technologies: Significant hands-on experience and deep understanding of virtualization technologies is required, particularly VMware vSphere (ESXi, vCenter, vSAN) and Microsoft Hyper-V. You should understand virtualization architecture, performance optimization, and integration points.
Storage Systems Experience: You need experience with both traditional storage architectures from vendors like EMC, NetApp, IBM, HP/3PAR, Hitachi, and Dell, as well as disruptive storage systems and technologies such as Nimble, Nexsan, Actifio, and others. Understanding storage protocols (block, file, object) and integration with backup solutions is critical.
Networking Knowledge: Hands-on experience with networking protocols and equipment is required, including Fibre Channel SANs, Ethernet networks, TCP/IP, iSCSI, NFS, and cloud networking services. You should understand how network design impacts data protection performance and reliability.
Enterprise Applications: You must have hands-on experience with enterprise applications including Microsoft Exchange, SQL Server, Oracle databases, SharePoint, and other business-critical applications. Understanding application-aware backup and recovery is essential.
Data Management and Protection: Extensive experience with data management, data protection, and data analytics is required. You should understand backup methodologies, replication strategies, disaster recovery planning, and compliance requirements.
Data Center and Business Continuity: Extensive experience with data center operations, business continuity planning, and operating systems is required. You should understand ITIL processes, change management, and operational best practices.
Cloud Technologies: Working knowledge of cloud technologies, capabilities, and protocols including IaaS, PaaS, SaaS, cloud storage services, and hybrid cloud architectures is required. You should understand how to protect cloud workloads and implement cloud-based disaster recovery.
Professional Skills
Communication Excellence: You must possess excellent communication skills, both written and verbal. This includes the ability to explain complex technical concepts to non-technical stakeholders, write clear documentation, deliver effective presentations, and facilitate productive meetings.
Interpersonal and Relationship-Building: Excellent interpersonal skills and the ability to build strong, trust-based relationships with customers, partners, and internal teams is essential. You should be comfortable interacting with C-level executives, IT managers, and technical administrators.
Customer Needs Analysis: You must be responsible for understanding customer needs at both business and technical levels, then architecting appropriate solutions that address those needs effectively. This requires active listening, critical thinking, and creative problem-solving.
Deep Technical Knowledge Development: You should focus on continuously developing deep technical knowledge of Veeam solutions and a broad range of associated technologies. This includes staying current with product updates, new features, competitive solutions, and industry trends.
Proven Track Record: You must demonstrate a proven track record of success across three dimensions: Attitude (positive, proactive, customer-focused), Competency (technical excellence and continuous learning), and Activity Levels (consistent high performance and productivity).
Multi-Project Management: You need demonstrated experience successfully managing multiple simultaneous projects and accounts, including prioritization, time management, resource coordination, and stakeholder management across diverse customer environments.
What Success Looks Like
Success as a Technical Account Manager at Veeam means:
Customer Satisfaction: Your customers consistently rate their engagement experience highly and view you as a trusted advisor who understands their business and delivers solutions that work.
Flawless Delivery: Projects are delivered on time, within scope, and meeting or exceeding quality expectations. Implementations are smooth with minimal issues.
Technical Excellence: Solutions you architect are robust, scalable, performant, and aligned with best practices. They solve customer problems effectively and position customers for future success.
Business Impact: Your work drives measurable customer value including improved availability, reduced recovery times, lower total cost of ownership, and enhanced data protection posture.
Account Growth: Through your relationship building and opportunity identification, accounts grow over time with additional Veeam products, services, and expanded deployments.
Knowledge Sharing: You actively contribute to the Veeam knowledge base through documentation, best practices, and mentoring of colleagues, elevating the entire organization.
Why Join Veeam
Make Real Impact
As a Technical Account Manager, you'll work with some of the world's most recognized brands, helping them protect their most critical asset—data. Your solutions directly impact business continuity and resilience for thousands or millions of end users.
Cutting-Edge Technology
You'll work with industry-leading data protection and availability technology, constantly learning and staying at the forefront of innovation in virtualization, cloud, storage, and enterprise IT.
Professional Growth
Veeam invests in your continuous learning through certifications, training, conferences, and hands-on experience with the latest technologies. You'll develop expertise that makes you highly valuable in the market.
Global Team
You'll collaborate with talented professionals across the globe, learning from diverse perspectives and contributing to a world-class professional services organization.
Remote Flexibility
This remote position offers the flexibility to work from anywhere while maintaining strong customer connections through strategic travel. Balance flexibility with meaningful customer engagement.
Company Culture
Veeam's culture emphasizes collaboration, innovation, customer obsession, and going fearlessly forward. We support each other, celebrate successes, and learn from challenges together.
Equal Opportunity Employment
Veeam Software is proud to be an equal opportunity employer committed to creating an inclusive environment where everyone can thrive. We do not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship status, disability, veteran status, or any other classification protected by federal, state, or local law. We believe our diversity makes us stronger, more innovative, and better able to serve our global customer base.
All information you provide during the application process will be kept strictly confidential and will be processed in accordance with our Recruiting Privacy Notice. The Privacy Notice outlines the basis on which personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
Application Acknowledgment
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice. By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, may result in termination of employment.
Ready to Become a Trusted Technical Advisor?
This is your opportunity to combine deep technical expertise with customer relationship skills in a role that makes a real difference. You'll architect solutions that protect businesses, manage complex engagements that challenge you professionally, and build relationships that span years.
If you're a technical expert who loves solving customer problems, thrives in a remote work environment, and wants to be part of the global leader in data resilience, we want to hear from you.
Save this role. Apply now. Share this opportunity. Go fearlessly forward with Veeam.
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