Product Operations Manager-Jetpack
Posted on: January 26, 2026 | Remote-Global
Company Name: Automattic (WooCommerce)
Application Deadline: Open Until Filled (1 Position Available)
Team: Jetpack Product Organization | Division: Product Leadership
Reports To: Product Operations | Employment Type: Full-Time
Location: Remote (Global-Work from Anywhere)
Schedule: Flexible (Asynchronous) | Experience Level: 05-07 Years
Build the Operating System for Jetpack's Product Portfolio
Automattic is seeking an experienced Product Operations Manager to help the Jetpack organization ship more consistently, with fewer surprises and less drag. This foundational, high-leverage role offers significant autonomy as you build and evolve the operating system that helps distributed teams stay aligned, make decisions faster, and deliver measurable outcomes across a diverse portfolio of offerings.
Jetpack represents a broad, integrated suite of products and services spanning security, performance, growth, and creator tools. Delivered through a plugin experience and powered by cloud services, Jetpack serves millions of WordPress users worldwide with solutions that protect sites, boost performance, and enable content creators to build sustainable businesses.
As Product Operations Manager, you'll partner with Product, Engineering, Design, Data, Support, Marketing, and Partnerships teams to improve how we plan, coordinate, and execute work across Jetpack's extensive surface area. This includes shared infrastructure, pricing and packaging, connection and identity systems, and multiple product lines that ship on different cadences.
Your work will directly impact how effectively Jetpack's distributed teams collaborate, how quickly they can make informed decisions, and how reliably they deliver value to millions of users. This isn't about creating bureaucracy—it's about designing lightweight, scalable systems that fit how teams actually work while enabling ambitious outcomes.
Position Overview
The Product Operations Manager role sits at the intersection of strategy, execution, and continuous improvement. You'll own the operating cadence that keeps multiple product lines moving in sync, manage complex dependencies across plugin UX and cloud services, and ensure launches across WordPress admin interfaces, wordpress.com touchpoints, emails, mobile surfaces, and backend systems happen smoothly.
This position demands someone who can translate complex work into clear stakeholder updates, proactively surface risks before they become blockers, and turn recurring execution pain points into durable systems that scale. You'll operate with significant autonomy, using judgment to determine when process adds value versus when it creates unnecessary friction.
The role requires comfort working in a fully distributed, asynchronous environment where written communication, thorough documentation, and clarity trump face-to-face meetings. Understanding how successful product operations professionals thrive in remote-first technology companies often involves researching best practices in distributed program management and exploring how leading organizations structure their product operations functions through various industry resources and professional networks.
You'll coordinate work spanning pricing and packaging changes, connection and identity improvements, billing system updates, support readiness initiatives, and go-to-market launches—ensuring all pieces come together without gaps or surprises. When reliability issues or support spikes occur, you'll help organize response and follow-through, ensuring root causes get addressed and preventative work receives proper prioritization.
This is fundamentally a builder role for someone energized by bringing order to complexity, creating systems that outlast individual initiatives, and enabling teams to focus on building great products rather than navigating organizational friction. Many professionals pursuing careers in product operations find value in understanding how these roles differ across organizational contexts by researching product operations career paths and skill development strategies through specialized career platforms focused on product management and operations.
Key Responsibilities
Operating Cadence and Team Alignment
Design and Run Planning Rhythms
- Own the Jetpack Operating Cadence: Design and facilitate the rhythms that keep teams aligned including planning cycles, weekly execution check-ins, and launch readiness reviews, optimizing all processes for asynchronous collaboration and maximum clarity across time zones
- Coordinate Portfolio Planning: Help product leaders sequence work across multiple product lines, make informed tradeoffs among competing priorities, and ensure resources align with strategic objectives
- Drive Decision Velocity: Create frameworks and forums that enable teams to make decisions quickly with appropriate context, avoiding analysis paralysis while maintaining quality standards
- Facilitate Alignment Sessions: Lead high-signal working sessions when synchronous collaboration adds value—kickoffs, pre-mortems, decision reviews, retrospectives—ensuring teams leave with clarity and momentum
Cross-Functional Coordination and Dependency Management
Navigate Complex Product Interdependencies
- Proactive Dependency Surfacing: Identify and manage dependencies across plugin user experience, cloud services, identity and connection systems, billing infrastructure, and shared technical foundations before they create bottlenecks
- Sequence Work Across Teams: Define milestones and coordinate sequencing to ensure dependent work completes in proper order, avoiding situations where teams block each other or duplicate efforts
- Bridge Team Boundaries: Serve as connective tissue across Engineering, Product, Design, Data, Support, Marketing, and Partnership teams, ensuring information flows smoothly and coordination happens seamlessly
- Portfolio Coordination: Keep multiple product lines progressing simultaneously by maintaining visibility into what's happening across the portfolio, where conflicts might emerge, and how to resolve them efficiently
Release and Launch Operations
Coordinate Multi-Surface Product Launches
- Orchestrate Complex Launches: Coordinate rollouts that span WordPress admin UX, wordpress.com touchpoints, email communications, mobile applications, and cloud services, ensuring all components ship together smoothly
- Develop Rollout Plans: Create comprehensive launch plans including phased rollouts, feature flags, safeguards against issues, rollback procedures, and communication strategies
- Ensure Launch Readiness: Verify that Support teams have proper documentation, Marketing has necessary assets, Partnerships understands implications, and all stakeholders are prepared before features reach customers
- Monitor Launch Health: Track metrics during and after launches to identify issues quickly, coordinate responses when problems emerge, and capture learnings for continuous improvement
Packaging and Change Management
Navigate Product Portfolio Complexity
- Operational Ownership for Packaging: Improve processes for introducing new features, bundling capabilities across plans, migrating users between tiers, and deprecating functionality while minimizing customer disruption
- Internal Readiness: Ensure Support, Documentation, and Marketing teams have everything needed to successfully handle new features, plan changes, or product updates before they reach customers
- Change Impact Assessment: Evaluate how pricing, packaging, or feature changes affect different customer segments, internal teams, and go-to-market motions, surfacing potential issues early
- Migration and Deprecation Strategy: Design thoughtful approaches to moving users between plans or sunsetting features that balance business needs with customer experience
Visibility, Reporting, and Communication
Translate Complexity into Clarity
- Create Portfolio Dashboards: Build and maintain dashboards reflecting portfolio health, delivery confidence, risk indicators, and impact metrics that help stakeholders understand status at a glance
- Deliver Clear Status Updates: Transform complex, multi-threaded work into concise stakeholder communications that surface what matters most—progress, blockers, decisions needed, risks
- Establish Communication Cadences: Design regular update rhythms that keep stakeholders informed without creating communication overhead or meeting fatigue
- Document Decisions: Maintain decision logs capturing what was decided, rationale, alternatives considered, and who made the call—creating institutional memory and accountability
Risk Management and Incident Coordination
Strengthen Operational Resilience
- Risk Identification and Tracking: Proactively identify risks to delivery, customer experience, or business outcomes, tracking them systematically and ensuring appropriate mitigation efforts
- Incident-Adjacent Coordination: When reliability issues or support spikes occur, help organize response including root cause analysis visibility, clear ownership, postmortem facilitation, and ensuring prevention work gets prioritized
- Prevention Work Advocacy: Champion investments in reliability, technical debt reduction, and architectural improvements that prevent future incidents rather than just reacting to problems
- Learning from Failures: Ensure teams extract maximum learning from incidents, near-misses, and failed initiatives through thoughtful retrospectives and systematic improvement
Process Development and Continuous Improvement
Build Scalable Operating Systems
- Develop Lightweight Governance: Create and institutionalize scalable program practices including intake processes, kickoff templates, risk tracking methods, decision frameworks, and retrospective formats that fit how Jetpack teams actually work
- Identify Systemic Pain Points: Recognize recurring execution challenges across the portfolio and design durable solutions—systems, templates, playbooks, tools—that prevent the same problems from repeating
- Scale What Works: When you discover effective practices, document them thoroughly, teach others, and help them spread across teams and initiatives
- Pragmatic Process Design: Apply software delivery practices (SDLC, Agile, Kanban) pragmatically, using judgment about when formal process adds value versus when lighter-weight approaches better serve team needs
Understanding how product operations professionals balance structure with flexibility in fast-moving product organisations often requires researching how leading technology companies approach program management. Many practitioners find that exploring best practices in product operations through professional development resources and industry-focused publications helps them develop the judgment necessary to design processes that enable rather than constrain teams.
Required Skills and Qualifications
Professional Experience and Background
Product Operations Foundation
- 6+ Years Relevant Experience: Demonstrated success in Product Operations, Program Management, Technical Program Management, PMO, BizOps, or similar roles within product-led organizations
- Cross-Functional Initiative Leadership: Proven track record driving complex, multi-stakeholder initiatives from ambiguity to delivery across distributed teams and time zones
- Portfolio Experience: Background operating in environments where multiple products, services, or offerings share infrastructure, teams, resources, and constraints
- Software Delivery Understanding: Strong grasp of software development lifecycle practices, Agile methodologies, Kanban systems, and the judgment to apply them pragmatically based on team context
Core Competencies
Communication and Stakeholder Management
- Exceptional Written Communication: Ability to turn chaos into crisp plans, clear decisions, and concise updates that keep stakeholders informed without overwhelming them with unnecessary detail
- Stakeholder Management Excellence: Skill building relationships across functions, understanding different stakeholder needs, and communicating appropriately for various audiences
- Documentation Bias: Natural tendency toward documenting decisions, processes, and learnings, creating institutional knowledge that outlasts individual tenure
- Asynchronous Collaboration: Comfort operating in distributed, async-first environments where written communication and thorough documentation enable coordination across time zones
Analytical and Strategic Thinking
- Strong Analytical Instincts: Know what to measure, how to interpret data, and how to translate insights into actionable improvements
- Systems Thinking: Ability to see connections between components, understand second-order effects of decisions, and design solutions that address root causes rather than symptoms
- Strategic Prioritization: Judgment about where to invest time and resources for maximum impact, distinguishing between urgent and important, tactical and strategic
- Problem Diagnosis: Skill identifying why execution breaks down—unclear ownership, inadequate planning, poor communication, misaligned incentives—and designing targeted solutions
Operational Excellence
- Process Design Capability: Ability to create lightweight, scalable processes that fit how teams actually work rather than imposing rigid frameworks that create friction
- Execution Discipline: Consistent follow-through on commitments, systematic tracking of dependencies and risks, and reliability in delivering what you promise
- Tools Fluency: Proficiency with project management tools (Linear, Jira), version control (GitHub), documentation platforms, dashboard creation, and spreadsheet analysis
- Continuous Improvement Mindset: Constant attention to what's working and what isn't, with bias toward experimenting, learning, and iterating based on feedback
Cultural Fit and Working Style
Distributed Team Success Factors
- Autonomy and Self-Direction: Ability to identify what needs doing, make judgment calls with incomplete information, and drive initiatives forward without constant oversight
- Bias Toward Action: Preference for making progress over achieving perfection, shipping iteratively, and learning from implementation rather than endless planning
- Clarity and Momentum Focus: Commitment to creating clarity where ambiguity exists and generating momentum when teams feel stuck
- Collaborative Problem-Solving: Approach of bringing people together to solve problems collectively while maintaining accountability for outcomes
Product Operations Philosophy
- Enablement Over Control: View process as enabling better outcomes rather than enforcing compliance or maintaining organizational control
- Scalability Focus: Design solutions that work for teams of five and can adapt to teams of fifty without requiring complete redesign
- Pragmatism Over Purity: Willingness to implement good-enough solutions quickly rather than perfect solutions slowly when speed matters
- Learning Orientation: View failures as learning opportunities, encourage experimentation, and help teams extract maximum value from retrospectives
Professionals considering careers in product operations often research how these roles function across different organizational contexts and what skills distinguish high-performing product operations managers. Understanding these dynamics through professional development resources focused on program management and operational excellence can help candidates assess whether specific opportunities align with their capabilities and career aspirations.
Nice to Have (Preferred Qualifications)
Product Portfolio Expertise
- Suite Product Experience: Background coordinating product or program operations for a suite of related products rather than a single application, especially where releases affect both user interfaces and backend services
- Pricing and Packaging Coordination: Experience managing work spanning pricing strategy, packaging changes, connection and identity systems, billing infrastructure, support readiness, and go-to-market execution
- WordPress Ecosystem Familiarity: Knowledge of WordPress core, plugin architecture, SaaS services, and ecosystems with third-party integrations and compatibility constraints
Reliability and Incident Management
- Reliability Workflow Experience: Background improving reliability processes including incident response coordination, postmortem facilitation, preventative initiative prioritization, and systemic reliability improvements
- Customer-Facing Product Context: Experience in customer-facing products where reliability and performance directly impact user satisfaction and retention
Technical Understanding
- Platform and Infrastructure Knowledge: Understanding of how plugins interact with core platforms, cloud service architectures, API integrations, and technical dependencies
- Developer Tools Familiarity: Comfort with version control systems, continuous integration/deployment pipelines, feature flags, and developer workflows
Career Growth and Development Opportunities
Automattic views product operations as a critical, long-term career path with numerous advancement opportunities. The company promotes internally for leadership roles, creates new teams as the organization scales, and supports transitions across functions based on evolving interests.
Product Operations Leadership
High-performing product operations managers can advance into senior individual contributor roles with broader scope, director positions overseeing operations teams, or VP-level roles shaping product operations strategy across Automattic's entire portfolio.
Product Management Transitions
Your deep understanding of how products get built, what blocks teams, and what customers need positions you well for transitions into product management roles where you'd own strategy and roadmap for specific products or features.
Cross-Functional Opportunities
Experience coordinating across Engineering, Product, Design, Marketing, and Partnerships creates pathways into program management, technical program management, business operations, or strategy roles throughout the organization.
Specialized Product Operations
Opportunities exist to develop specialized expertise in areas like release engineering, technical program management for infrastructure, customer success operations, or go-to-market operations based on your interests.
The company supports professional development through learning resources, conference attendance, and internal mobility that enables exploration of new domains without leaving the organization.
Company Culture and Work Environment
Automattic operates as a fully distributed company with over 1,400 employees in nearly every corner of the globe, speaking more than 100 different languages. This diversity enriches the organization while uniting everyone around democratizing publishing, commerce, and messaging.
The company's mission centers on ensuring anyone with a story can tell it, anyone with a product can sell it, and everyone can manage communications from unified platforms—regardless of income, gender, politics, language, or location. This commitment to accessibility and fairness attracts professionals who care deeply about technology's role in creating equitable opportunities.
Remote-First Culture
Automattic was built as a distributed organization from inception, with systems, communication patterns, and cultural norms designed specifically for remote collaboration. This isn't work-from-home as an accommodation—it's a fundamental aspect of how the company operates.
The asynchronous-first approach means written communication, thorough documentation, and clear decision-making processes take precedence over synchronous meetings. This enables coordination across time zones while respecting individual working preferences and peak productivity periods.
Open Source Values
The vast majority of Automattic's work releases under the GPL (General Public License), reflecting deep commitment to open source principles. This philosophy extends beyond legal licensing to cultural values emphasizing transparency, collaboration, and community benefit.
Product operations work at Automattic means enabling teams building tools that millions of developers examine, use, and build upon—creating accountability for quality and thoughtfulness in how we ship.
Recognition and Commitments
Automattic's designation as a Most Loved Company reflects genuine employee satisfaction and culture prioritizing wellbeing alongside business results. The Disability Confident Committed status demonstrates concrete action toward inclusive hiring and workplace accessibility.
The company maintains active Employee Resource Groups driving meaningful change around diversity, equity, and inclusion, creating community among team members while influencing organizational practices.
Understanding how distributed companies maintain strong cultures, enable effective collaboration, and support employee development represents an important consideration when evaluating remote opportunities. Many professionals research organizational approaches to remote work through various business publications and career resources before making decisions about joining distributed teams.
Compensation and Benefits
Salary Range: $100,000 - $170,000 USD
Automattic offers straightforward, competitive base salaries providing financial clarity without complex variable components. Salary ranges remain consistent globally regardless of location, with payment made in local currency.
The company seeks high-caliber candidates whose skills create net positive organizational impact. Compensation reflects your potential contribution and impact, which may in some cases extend beyond stated ranges for exceptional candidates.
Comprehensive Benefits Package
Benefits vary by country to optimize for local regulations and employee needs. Automattic provides detailed country-specific information on their Benefits Page ensuring transparency about what you'll receive based on your location.
Common benefits across locations include:
- Open Vacation Policy: Unlimited time off trusting employees to balance personal and professional needs responsibly
- Remote Work Support: Resources for creating productive home office environments including equipment and technology
- Health Coverage: Medical, dental, and vision insurance (specifics vary by location)
- Professional Development: Support for learning, conferences, courses, and skill enhancement
- Flexible Schedule: Complete autonomy over when you work, enabling you to design schedules around personal preferences and peak productivity
- Communication Stipends: Support for internet and phone expenses associated with remote work
- Parental Leave: Policies supporting employees during major life transitions (varies by location)
About Automattic
Now celebrating its 20th year, Automattic powers WordPress.com, WooCommerce, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, Beeper, and numerous other platforms serving hundreds of millions of users worldwide.
Jetpack specifically helps WordPress site owners protect their sites with security features, boost performance with optimization tools, grow their audience with marketing capabilities, and monetize their content with creator tools—all delivered through a seamless plugin experience backed by powerful cloud services.
The company's portfolio reflects consistent philosophy: making the web better and more accessible through tools that empower fair competition regardless of technical expertise or financial resources. WordPress alone powers over 40% of all websites globally, demonstrating the massive scale and impact of Automattic's work.
Application Process and Next Steps
How to Apply
Submit applications through Automattic's official careers portal. Your application should include:
- Product Operations Experience: Detailed information about your background driving cross-functional initiatives, coordinating product portfolios, and building scalable processes
- Relevant Examples: Specific situations where you've brought order to complexity, enabled distributed teams, or turned recurring problems into durable solutions
- Communication Sample: Your application itself demonstrates your written communication capabilities—be clear, concise, and specific
Learn more about Automattic's approach through their dedicated resources explaining how they hire and what they expect from team members.
Tracking Your Application
Monitor your application status through MyGreenhouse, where you'll receive updates throughout the evaluation process. Response times vary based on volume, but Automattic strives to communicate clearly about timeline expectations.
Accessibility and Equal Opportunity
Automattic is committed to accessible hiring processes for all candidates. If you need disability-related accommodations during application or interviews, a dedicated form is available for requesting support.
All qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. The company maintains compliance with applicable employment laws and participates in E-Verify programs in certain locations as required.
Review Automattic's Privacy Policy to understand how the company handles applicant data throughout the hiring process and beyond.
Why This Opportunity Matters
The Product Operations Manager position for Jetpack represents more than typical program management work. You'll enable teams building security, performance, and creator tools that millions of WordPress users worldwide depend on daily.
Every process you improve, every dependency you untangle, and every system you build directly impacts how quickly and reliably Jetpack delivers value to customers. You'll operate with significant autonomy in a culture that respects product operations as critical enabler of ambitious outcomes.
For professionals who love bringing order to complexity, building systems that scale, and enabling distributed teams to do their best work, this Product Operations Manager role offers the perfect combination of strategic impact, operational challenge, and cultural alignment.
If you're ready to join over 1,400 Automatticians working to democratize the web through open source technology, we encourage you to apply and share your story.
Automattic is an Equal Opportunity Employer. Apply Now Through Automattic's Official Careers Portal Join us in building the operating system for open source product excellence.
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