SOLUTION ARCHITECT | REMOTE
Posted on: December 28, 2025 | Remote Canada | USA
Company Name: Sprypoint.com | Application Deadline: Open Until
Team: Client Solutions | Reports To: Director of Client Solutions
Division: Client Solutions | Employment Type: Full-Time
Location: Fully Remote (Canada & USA)
Schedule: Remote | Experience Level: Mid to Senior Level
2025 Deloitte Technology Fast 50 Canada Recipient 🏆
SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities.
Founded by industry veterans in 2012, we've grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success—achieving 100% customer reference ability.
Backed by strategic investment from Norwest Venture Partners since 2023, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
Join our award-winning team in transforming an essential industry that powers communities across the Americas.
The Role
We're seeking an exceptional Solutions Architect to join our growing team and become a trusted advisor to utility clients across North America. In this strategic role, you'll serve as the technical bridge between client business objectives and SpryPoint's innovative platform capabilities, designing and implementing enterprise solutions that transform how utilities operate and serve their communities.
As a Solutions Architect at SpryPoint, you'll combine deep technical expertise with business acumen and client relationship skills to deliver transformative outcomes. You'll work on complex, high-impact projects where your architectural decisions directly influence how millions of utility customers experience essential services. This isn't a desk job—you'll be at the forefront of digital transformation in the utility sector, collaborating with diverse stakeholders to solve challenging problems and implement solutions that set new industry standards.
Your role extends beyond technical design. You'll become a strategic partner to clients, understanding their unique operational challenges, regulatory requirements, and growth aspirations. You'll then translate these insights into elegant, scalable solutions that leverage SpryPoint's cloud-native platform while integrating seamlessly with clients' existing systems and processes. Your expertise will shape implementation strategies, guide technical teams, and ensure that every solution delivers measurable business value.
This position offers significant growth potential within a rapidly scaling organization. You'll gain exposure to the full breadth of utility operations—from billing and customer engagement to field service management and regulatory compliance—while working with cutting-edge cloud technologies and modern software architectures. If you're passionate about solving complex problems, enjoy working directly with clients, and want to make a tangible impact on an essential industry, this role provides the perfect platform for your talents.
🎯 What You'll Be Doing
Strategic Client Partnership & Solution Design
You'll serve as a trusted technical advisor to utility clients, building deep relationships with stakeholders across operational, technical, and executive levels. Through collaborative discovery sessions, you'll gain comprehensive understanding of each client's business processes, pain points, system landscape, and strategic objectives. You'll then architect tailored solutions that align business goals with SpryPoint's platform capabilities, designing configurations, integrations, and workflows that optimize operations while positioning clients for future growth.
Your solution designs will balance immediate needs with long-term scalability, considering factors such as regulatory compliance, system performance, user experience, data security, and operational efficiency. You'll create detailed architecture documentation including system diagrams, data flow maps, integration specifications, and configuration blueprints that guide implementation teams and provide clients with clear technical roadmaps.
Discovery Leadership & Process Optimization
Leading comprehensive discovery sessions is central to your success. You'll facilitate workshops with diverse client teams to document current-state processes, identify improvement opportunities, and define future-state workflows. Your ability to ask probing questions, understand complex operational nuances, and synthesize information from multiple sources will be critical.
You'll map intricate business processes across the entire meter-to-cash lifecycle, creating detailed process documentation that serves as the foundation for system configuration. Your process analysis will identify inefficiencies, compliance risks, and automation opportunities, enabling you to recommend optimizations that deliver immediate value. For large, multi-faceted utilities, you'll manage extensive process mapping projects involving dozens of workflows, hundreds of business rules, and complex interdependencies.
Implementation Excellence & Quality Assurance
Ensuring flawless implementation quality is paramount. You'll conduct thorough design reviews, configuration audits, and documentation assessments throughout the implementation lifecycle. Your technical expertise will guide development and configuration teams, providing architectural oversight that maintains solution integrity and prevents technical debt.
You'll oversee system configuration to ensure it aligns with approved designs and follows best practices. You'll review and provide feedback on training materials, test cases, and user documentation to ensure they accurately reflect the implemented solution and support successful user adoption. Your quality assurance activities will catch issues early, reducing implementation risks and ensuring clients receive solutions that meet or exceed expectations.
Integration Architecture & Technical Leadership
Modern utilities operate complex technology ecosystems, and seamless integration is essential. You'll design integration architectures that connect SpryPoint's platform with clients' existing systems—including Advanced Metering Infrastructure (AMI), Geographic Information Systems (GIS), Enterprise Resource Planning (ERP), payment processors, customer portals, and regulatory reporting systems.
Your integration designs will specify APIs, data mappings, synchronization schedules, error handling protocols, and security measures. You'll evaluate integration approaches, recommending optimal methods based on factors like data volume, latency requirements, system capabilities, and long-term maintainability. Your technical leadership will ensure integrations are robust, performant, and well-documented.
Documentation & Knowledge Transfer
Comprehensive documentation underpins sustainable implementations. You'll maintain and update critical project artifacts including configuration guides, integration specifications, test cases, issue logs, and operational runbooks. Your documentation will serve multiple audiences—technical teams implementing solutions, client IT staff maintaining systems, and business users understanding new processes.
You'll also facilitate knowledge transfer, ensuring clients' internal teams can effectively support and optimize their SpryPoint solutions post-implementation. Your ability to explain complex technical concepts clearly to non-technical audiences will be essential to empowering clients for long-term success.
🌟 What You Bring to the Table
Required Qualifications & Experience
Enterprise Utility Software Implementation Expertise
You bring 3+ years of hands-on experience implementing enterprise utility software, with particular depth in Customer Information Systems (CIS). You understand the unique complexities of utility operations—rate structures, meter reading cycles, billing determinants, service orders, credit and collections, regulatory reporting, and customer engagement. Your CIS implementation experience means you can quickly understand clients' requirements and design solutions that address both standard utility workflows and unique operational needs.
Process Mapping & Analysis Mastery
Your proven ability to map complex business processes sets you apart. You've successfully managed large process mapping initiatives, documenting intricate workflows, decision points, system interactions, and business rules. You understand various process modeling notations and can adapt your approach to client preferences. Your process documentation is both technically accurate and accessible to business stakeholders, serving as effective communication tools and implementation blueprints.
Analytical & Problem-Solving Excellence
You possess a sharp, analytical mind capable of dissecting complex problems, identifying root causes, and developing efficient solutions quickly. When faced with conflicting requirements, technical constraints, or unexpected challenges, you remain calm and methodical, evaluating options and recommending paths forward. Your problem-solving approach balances short-term pragmatism with long-term architectural integrity.
Technical Depth & Breadth
Strong understanding of relational databases and SQL is essential—you're comfortable writing queries, understanding data models, and designing database structures. Experience with Mobile Field Management (MFM), Work Order & Asset Management (WAMS), and Customer Engagement Portals strengthens your candidacy, as these systems frequently integrate with core CIS platforms. Familiarity with analyzing large datasets, data migration approaches, and data quality management is valuable. Knowledge of reporting and business intelligence platforms enables you to design comprehensive analytics solutions.
Communication & Presentation Skills
Excellent communication skills are non-negotiable. You can articulate complex technical concepts clearly to diverse audiences—from utility field workers to C-level executives. Your presentation skills enable you to facilitate productive workshops, deliver compelling solution demonstrations, and present recommendations persuasively. You listen actively, ask clarifying questions, and ensure stakeholder alignment throughout projects.
Relationship Building & Collaboration
Strong interpersonal skills enable you to build trusted relationships with clients, senior management, and cross-functional team members. You work collaboratively, valuing diverse perspectives and fostering inclusive decision-making. Your professional demeanor, reliability, and genuine commitment to client success earn you credibility and respect.
Pressure Management & Prioritization
You thrive in fast-paced environments where priorities shift and multiple demands compete for attention. Your ability to work effectively under pressure while maintaining quality standards and professional composure is essential. You manage time efficiently, prioritize ruthlessly, and know when to escalate issues or request support.
Implementation Methodology Knowledge
In-depth knowledge of implementation methodologies for large-scale software projects—whether Agile, Waterfall, or hybrid approaches—guides your work. You understand project lifecycle phases, deliverables, governance structures, change management principles, and risk mitigation strategies. This knowledge enables you to navigate complex implementations successfully and help clients achieve their objectives on time and within budget.
Preferred Qualifications
While not required, certain experiences and skills will position you for immediate impact and accelerated growth:
- Advanced certifications in enterprise architecture frameworks (TOGAF, Zachman) or relevant technology platforms
- Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform, understanding cloud-native architectures and modern deployment practices
- Utility industry expertise beyond CIS, including knowledge of distribution operations, renewable energy integration, demand response programs, or regulatory compliance
- Change management and training experience, enabling you to support clients through organizational transformation
- Pre-sales or consulting experience, demonstrating ability to articulate value propositions and guide clients through complex decisions
- Programming or scripting knowledge that enables you to review code, validate technical approaches, and communicate effectively with development teams
Why This Role Matters
The utility industry is undergoing unprecedented transformation. Aging infrastructure, renewable energy integration, evolving customer expectations, cybersecurity threats, and regulatory changes are forcing utilities to modernize rapidly. As a Solutions Architect at SpryPoint, you'll be at the center of this transformation, helping utilities navigate complexity and emerge stronger.
Your architectural decisions will impact how utilities serve millions of customers—improving billing accuracy, enhancing customer experiences, optimizing field operations, and enabling data-driven decision making. You'll help small municipal utilities punch above their weight with enterprise-grade capabilities, and support large investor-owned utilities in consolidating legacy systems and achieving operational excellence.
Beyond technical impact, you'll influence organizational change. Your solutions will enable utility staff to work more efficiently, make better decisions, and focus on higher-value activities. You'll help utilities attract and retain talent by providing modern tools and eliminating frustrating manual processes. Your work will contribute to grid reliability, customer satisfaction, and operational sustainability.
The SpryPoint Advantage
Joining SpryPoint means joining a purpose-driven organization that's redefining what's possible in utility technology. Unlike legacy vendors offering decades-old platforms wrapped in modern interfaces, we've built a true cloud-native solution from the ground up. Our "updates, not upgrades" philosophy means clients always have access to the latest capabilities without painful, expensive upgrade projects.
Our 100% customer reference ability isn't marketing spin—it reflects our genuine commitment to client success. You'll work for a company that values long-term relationships over short-term transactions, and that invests in ensuring every client achieves their objectives.
With strategic backing from Norwest Venture Partners and recognition as a 2025 Deloitte Technology Fast 50 Canada Recipient, we have both the resources and momentum to expand rapidly while maintaining our culture and values. You'll have opportunities to shape our platform roadmap, influence company strategy, and grow alongside the organization.
💫 Expect More From Your Career at SpryPoint
🚀 Work Your Way - Remote-first environment with flexible working hours across North America, enabling you to design a schedule that optimizes both productivity and personal wellbeing.
💰 Competitive Total Rewards - Comprehensive compensation package including competitive base salary, performance incentives, and equity opportunities that align your success with company growth.
💻 Complete Setup - MacBook provided plus $500 to create your ideal home workspace with the equipment, furniture, and accessories you need.
🏥 Total Wellness - Health, dental, vision, and life insurance coverage from day one, because your physical and mental wellbeing matters from the start.
🏝️ Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days so you can rest, recover, and return refreshed and energized.
📈 Future Security - RRSP (Canada) and 401k (US) matching programs to help you build long-term financial security and prepare for your future.
🧠 Continuous Growth - $2,500 annual development fund for courses, conferences, certifications, and professional development, plus tuition assistance and our Book Bounty program to fuel your continuous learning.
🧳 Team Connection - Annual company events and team offsites that bring our distributed team together to celebrate wins, share learnings, and build meaningful relationships.
Professional Identity Verification
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process.
Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as part of our SOC 2 compliance procedures.
Equal Opportunity & Inclusion
SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
We believe diverse perspectives make us stronger, and we're committed to building a team that reflects the communities we serve. At SpryPoint, you'll find a culture that values your unique contributions and supports your professional growth.
Accommodations
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support. We're committed to ensuring all candidates have equal opportunity to showcase their abilities.
Ready to transform the utility sector with smart, innovative solutions that matter? Your expertise will directly impact how utilities serve millions of customers across North America. Let's power the future together. Apply today!
