Manager - Operations — Lucknow
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| Manager - Operations job at Treebo Hospitality, Lucknow |
About Treebo Hospitality Ventures
Treebo Hospitality Ventures is among India’s most trusted and widely recognised budget hospitality brands. With a network of 850+ hotels across 120+ cities, Treebo combines high standards of product quality, hygiene and guest service with an affordable value proposition. Built on a foundation of hospitality expertise and engineering-driven solutions — from Treebo Club to Hotel Superhero SaaS — Treebo aims to deliver consistent, high-quality experiences for budget travellers while enabling partners to scale profitably.
The company is Great Places to Work certified and founded on values like “Exhibit Owner Mindset” and “Stay Humble, Stay Hungry”. We invest in learning and career growth and seek people who want to build systems, drive results and uplift partner hotels.
About the Role
As an Area General Manager (Manager - Operations), you will own operational excellence, guest experience and commercial performance for a portfolio of properties across Lucknow and nearby areas. This role blends people leadership, partner management and business development: you will operate as the company’s ambassador on-ground while driving growth, onboarding new properties and improving occupancy & profitability across your portfolio.
Key Responsibilities
1) Operational Excellence- Oversee day-to-day operations across multiple partner properties, ensuring consistent adherence to Treebo brand standards, SOPs and health & safety norms.
- Conduct regular audits and quality assurance checks; implement corrective and preventive actions with hotel partners to maintain service benchmarks.
- Act as the primary liaison for partners — resolve operational issues swiftly and coordinate cross-functional support (housekeeping, maintenance, F&B, where applicable).
- Monitor guest feedback and drive measurable improvements in guest satisfaction and service recovery processes.
- Identify and evaluate potential partner properties; manage onboarding end-to-end, including negotiation of terms and alignment on operating procedures.
- Work closely with central BD and launch teams to ensure smooth go-live of new properties and to accelerate revenue ramp-up.
- Leverage local networks to source new inventory and strategic partnerships that strengthen Treebo’s presence in the area.
- Drive regional sales initiatives in collaboration with central sales and property teams to achieve revenue and occupancy targets.
- Identify MICE (Meetings, Incentives, Conferences, Events) opportunities and push local sales POCs to close events business for portfolio properties.
- Support pricing, local promotions and campaigns; maintain commercial discipline to protect margins while driving demand.
- Lead, coach and mentor on-ground teams and partner staff to ensure consistent delivery of brand values and guest service standards.
- Run training sessions on SOPs, guest handling and performance metrics; build capability and accountability at the property level.
- Cultivate long-term relationships with hotel owners, ensuring high partner satisfaction and sustained collaboration.
Who We’re Looking For
You are a hands-on hospitality professional with 4–6+ years of experience in operations and business development. You have a track record of driving property performance and have experience in partner acquisitions or sales in hospitality. Strong communication, stakeholder management and an analytical approach to decisions are essential. Experience or exposure to the MICE segment is highly desirable. This role requires frequent travel within the assigned geography and an entrepreneurial, execution-first mindset.
- 4–10 years hospitality experience (strong preference 4–6 years for this role)
- Demonstrable success in property onboarding, partner negotiations or regional sales
- Excellent stakeholder, partner and team management skills
- Data-driven mindset, comfortable with P&L basics and operational KPIs
- Willingness to travel extensively across the assigned geography
Employee Review Snapshot
| Glassdoor | ★★★★☆ (3.7/5) |
| Indeed | ★★★★☆ (3.8/5) |
| Trustpilot | ★★★☆☆ (2.1/5) |
| AmbitionBox | ★★★★☆ (3.2/5) |
Check Your Resume Match
Why Join Treebo
Join a fast-scaling hospitality brand that blends technology with on-ground hospitality. At Treebo, you will own measurable impact, work with cross-functional teams and partner hotels, and get opportunities to grow into larger regional leadership roles while being part of a culture that values ownership, learning and humility.
Disclaimer: This listing is published for candidate information only. The final offer and terms are governed by Treebo Hospitality Ventures and the employing entity. Please apply using the official link above to ensure your application goes directly to the employer.
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