Relationship Manager, Clearpay
Posted on: December 10, 2025 | Requisition ID: R0004869
Company Name: Clearpay (Afterpay UK) - A Block Company
Team: Relationship Management - Clearpay
Location: Remote (United Kingdom) | London Office Available
Schedule: Remote | Experience Level: 02-03+ Years
Join the Ride of a Lifetime
From our Australian roots to a rapidly expanding global powerhouse, we're on an extraordinary journey! At Clearpay, we're on a mission to become the world's most loved way to pay. We're passionate about connecting customers with brands they love while empowering them to spend responsibly and purchase what they want without compromising their financial wellness.
We're building a high-performing team where everyone comes to work to be the best they can be. We're grounded in reality yet work together to achieve the extraordinary. It's a fast-paced environment, and that's exactly how we love it. We know that world-class talent is the only way to pave our path to future success, so come work alongside some of the brightest minds and be part of this once-in-a-lifetime journey.
The Opportunity
Our Relationship Management team partners with Clearpay's largest merchants to help them grow their businesses by unlocking the full power of our platform. This dynamic team of relationship managers collaborates closely with product, sales, and marketing teams to deeply understand the challenges and opportunities facing our merchants, then meets their needs through innovative Clearpay solutions.
We're seeking an exceptional UK Relationship Manager to manage some of Clearpay's most valuable merchant relationships. Reporting directly to the Head of Relationship Management, you'll work to understand the unique challenges and opportunities within the UK market and drive long-term success for our existing merchants. You'll be a strategic partner, trusted advisor, and growth catalyst for businesses that rely on Clearpay to reach the next generation of shoppers.
This role offers complete remote flexibility—work from anywhere in the UK while making a significant impact on our most important partnerships.
What You'll Do
Portfolio Growth and Management
Grow and retain a multi-million GPV (Gross Payment Volume) portfolio of UK merchants while leading comprehensive development and analysis of portfolio performance. You'll own the success metrics for your accounts and drive measurable business outcomes.
Strategic Partnership Development
Understand merchant needs and local market trends to ensure Relationship Management delivers remarkable, customised solutions to our merchants. You'll become an expert on the UK e-commerce landscape and position Clearpay as an indispensable partner.
Revenue Expansion
Cross-sell and upsell products and features through strategic discovery, merchant education, and hands-on product onboarding support. You'll identify opportunities to deepen engagement and expand the value merchants derive from Clearpay.
Contract Negotiation and Planning
Leverage Clearpay's value propositions to negotiate renewals and execute multi-year account plans with strategic partners. You'll build long-term relationships that create mutual value and sustainable growth.
Scaled Engagement Strategy
Deliver a tiered engagement contact strategy at scale to drive merchant usage, satisfaction, and revenue growth. You'll balance high-touch relationship building with efficient, scalable processes that serve a diverse portfolio.
Cross-Functional Collaboration
Partner with Sales, Support, and Product teams to uncover and surface valuable product insights from merchant feedback. Champion merchant advocacy within Afterpay, promoting collaboration across Sales, Marketing, Product, Legal, Risk, and Operations to ensure our platform continues to evolve and exceed expectations.
Global Knowledge Sharing
Collaborate with the Relationship Management team globally by sharing merchant insights, recommendations, operational needs, and growth opportunities. You'll contribute to best practices that benefit merchants worldwide while bringing global learnings to your UK portfolio.
What You Bring
Professional Experience
You have 2–3+ years of experience growing partners in a client-facing Sales, Account Management, or Customer Success role, with demonstrated success at increasing levels of responsibility and complexity.
Relationship Management Excellence
You possess proven relationship management skills with the ability to influence across all partner levels and stakeholders to manage a diverse portfolio and achieve ambitious OKRs (Objectives and Key Results).
Sales and Business Development
You have experience in discovering and closing sales opportunities while building strong, trust-based client relationships that lead to long-term partnerships and revenue growth.
Revenue Achievement
You bring a track record of exceeding revenue goals through strategic planning, consultative selling, and persistent execution.
Business Acumen
You demonstrate genuine interest in business operations and strategy, understanding how individual tactics connect to broader business objectives.
Strategic Thinking
You excel at strategic thinking with the ability to connect day-to-day execution to long-term vision and plans that drive sustainable growth for both merchants and Clearpay.
Communication Skills
You have experience advocating for your own needs and communicating proactively with internal and external stakeholders, ensuring alignment and momentum on key initiatives.
Industry Knowledge
You bring passion and knowledge about e-commerce and payment solutions, staying current on industry trends, competitive dynamics, and emerging opportunities.
Technical Proficiency
You have experience with Salesforce or other CRM tools, using data and technology to manage relationships, track progress, and drive insights.
Education
You hold a BA/BS degree or equivalent relevant experience that demonstrates your capability for this role.
Why Join Clearpay
This role offers a unique opportunity to work with some of the UK's most innovative and successful retailers at a pivotal moment in the evolution of commerce. You'll have direct impact on how major brands reach and convert the next generation of shoppers while building a career at one of the fastest-growing fintech companies globally.
The Relationship Management team sits at the intersection of product, sales, and customer success, giving you unparalleled visibility into how world-class companies operate and grow. You'll develop skills in strategic account management, consultative selling, product strategy, and cross-functional leadership—all while working with a team that values collaboration, innovation, and excellence.
Our Commitment to Inclusion
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.
We believe in being fair and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us at privacy@block.xyz with hiring practice or data usage questions.
Benefits and Rewards
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work flexibility, comprehensive medical insurance, flexible time off, retirement savings plans, and modern family planning support are just some of our offerings. Check out our complete benefits package at Block.
About Block
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services.
Together, we're helping build a financial system that is open to everyone.
Ready to drive merchant success and shape the future of commerce? Apply today.
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