Program Operation Specialist-Shipbob
Posted on: January 08, 2026 | Remote India
Company Name: Shipbob.com | Application Deadline: Rolling Basis
Team: Supply Chain Program Management | Job ID: #LI-VA1
Reports To: Manager Supply Chain Programs
Division: Supply Chain Operations | Employment Type: Full-Time
Location: Fully Remote India (7 AM - 4 AM IST) US Hours
Schedule: Flexible (24X7) | Experience Level: Specialist (7+ Years)
About ShipBob
ShipBob is a leading global supply chain and fulfilment technology platform designed for small to mid-market e-commerce merchants, providing them access to best-in-class capabilities and delivering delightful shopper experiences. We serve businesses across the United States, Canada, the United Kingdom, Europe, and Australia through our extensive fulfilment centre network and proprietary technology solutions.
Our innovative platform empowers merchants to outsource their entire fulfilment operations, utilise ShipBob's proprietary warehouse management system for in-house fulfilment, or take advantage of hybrid solutions that combine both approaches. Backed by prestigious investors including Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, ShipBob stands as one of Chicago's fastest-growing technology companies.
At ShipBob, we're not just moving boxes—we're transforming how businesses approach logistics and supply chain management. Our technology-first approach combines sophisticated software with operational expertise, enabling thousands of e-commerce merchants to compete effectively in an increasingly demanding marketplace. We handle millions of orders annually, operating a complex network of fulfillment centers, transportation partners, and technology systems that work together seamlessly to deliver exceptional results for our clients.
The Supply Chain Program Management team plays a critical role in ensuring that our operations run smoothly, efficiently, and at scale. As we continue to grow and expand into new markets, the need for structured program management, change control, and operational governance becomes increasingly important. This team ensures that changes to our supply chain operations are carefully evaluated, properly implemented, and continuously monitored for effectiveness. They maintain the operating mechanisms that keep leadership informed, drive accountability across initiatives, and ensure that our supply chain operations evolve in ways that support both immediate needs and long-term strategic objectives.
Our remote India team represents a vital component of our global operations, providing coverage during US business hours and enabling our supply chain teams to maintain momentum on critical initiatives. Working in this role means you'll be collaborating directly with stakeholders across North America, participating in real-time decision-making processes, and contributing to initiatives that have immediate and measurable impact on our business performance. The remote nature of this role offers flexibility while the US shift timing ensures you're working alongside the teams you support, facilitating effective collaboration and communication.
ShipBob's commitment to operational excellence extends to how we manage our internal operations. We've invested significantly in building robust systems, clear processes, and effective governance structures that enable us to scale efficiently. The Program Operations Specialist role sits at the heart of these efforts, ensuring that our operating mechanisms function smoothly and that information flows effectively across the organization. This is an opportunity to learn the inner workings of a high-growth logistics technology company while developing valuable skills in program management, operations coordination, and cross-functional collaboration.
We recognize that success in supply chain and logistics requires more than just moving products from point A to point B—it requires sophisticated coordination, careful planning, and continuous improvement. Our Program Management team embodies these principles, creating structure and discipline that enables our operations to scale without sacrificing quality or reliability. As a Program Operations Specialist, you'll be integral to maintaining and improving these systems, gaining exposure to supply chain strategy, program management methodologies, and the technologies that power modern logistics operations.
The ShipBob Experience
As a member of the ShipBob Team, you will be part of an environment that champions growth, collaboration, and high performance:
Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant success, company growth, and personal development. You won't just follow a playbook—you'll be actively building the future of ShipBob by tackling complex problems and exploring creative solutions. We believe that great ideas can emerge from anywhere in the organization, and we've created an environment that encourages curiosity, experimentation, and thoughtful risk-taking.
In this role, you'll have opportunities to improve processes, identify inefficiencies, and propose solutions that make our operations more effective. We value team members who see beyond their immediate responsibilities to understand how their work fits into larger organizational objectives. As you grow in your understanding of our business, you'll find increasing opportunities to shape how we operate, contributing ideas that influence not just your immediate team but potentially the entire organization.
Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Our leadership is accessible and engaged, regularly seeking input from team members at all levels and creating forums where diverse perspectives can be heard and considered.
As a Program Operations Specialist, you'll interact regularly with stakeholders across multiple departments—supply chain operations, technology, finance, and leadership teams. These interactions provide exceptional learning opportunities and the chance to build a broad professional network within the company. You'll see firsthand how different parts of the organization work together to achieve common goals, gaining insights that will serve you well throughout your career. The collaborative nature of this role means you'll develop strong working relationships with colleagues across the company, creating a support network that extends well beyond your immediate team.
Experience a High-Performance Culture with Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. The metrics you'll track and report on aren't just numbers—they represent real business outcomes that affect our merchants, our operations teams, and ultimately our company's success.
In this role, you'll have clear visibility into how your work contributes to organizational objectives. When you ensure that a change request moves smoothly through approval workflows, you're enabling our operations to improve and adapt. When you prepare materials for leadership reviews, you're providing the information that drives strategic decisions. When you maintain documentation and processes, you're creating institutional knowledge that helps the entire organization operate more effectively. This direct connection between daily work and meaningful outcomes creates a sense of purpose that makes the work engaging and rewarding.
At ShipBob, high performance doesn't mean working in isolation or sacrificing work-life balance. It means bringing your best effort to meaningful work, collaborating effectively with talented colleagues, and continuously improving how we operate. We celebrate wins together, learn from setbacks collectively, and maintain an environment where everyone feels invested in our shared success. The result is a workplace that's both demanding and supportive, where high standards and genuine care for team members coexist harmoniously.
Role Description
- The Program Operations Specialist supports the Supply Chain Program Management team through daily operation of the Change Management intake portal and approval workflows. This role ensures requests move smoothly through the lifecycle, conducts data checks, and coordinates with cross-functional partners to drive timely follow-through. The Specialist also provides foundational PMO (Program Management Office) support by organizing WBR (Weekly Business Review) and MBR (Monthly Business Review) materials, tracking required metrics, coordinating updates from stakeholders, and maintaining consistent governance across decks and reporting cadences.
- This position serves as the operational backbone of the Program Management team, handling the detailed coordination and execution that enables larger strategic initiatives to succeed. You'll be the person who ensures nothing falls through the cracks—that change requests are processed efficiently, that metrics are tracked accurately, that meeting materials are prepared thoroughly, and that stakeholders have the information they need when they need it. While these responsibilities may seem operational in nature, they're actually critical to organizational effectiveness, and performing them well requires strong organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously.
- The role reports directly to the Manager, Supply Chain Programs, providing regular interaction with leadership and visibility into strategic decision-making processes. You'll participate in team meetings where program strategies are discussed, initiatives are planned, and performance is reviewed. This exposure provides valuable learning opportunities and helps you understand not just the "what" and "how" of program operations, but also the "why"—the business context that drives decisions and priorities.
- Working US hours from India means you'll be collaborating in real-time with stakeholders across North America. This timing enables effective communication, faster decision-making, and the ability to address issues as they arise rather than waiting for time zones to align. While the evening and overnight schedule requires adjustment, it offers the significant advantage of working during peak business hours for the teams you support, ensuring you're able to provide responsive service and participate fully in team activities.
- The Change Management function you'll support is critical to our operations. As ShipBob grows and evolves, we're constantly implementing improvements to our processes, systems, and workflows. Each of these changes needs to be carefully evaluated to understand its potential impact, properly approved by relevant stakeholders, effectively communicated to affected teams, and monitored to ensure successful implementation. The intake portal and approval workflows you'll manage ensure that this process happens systematically and consistently, reducing the risk of unintended consequences and ensuring that all necessary parties are informed and aligned.
- The PMO support you'll provide is equally important. Leadership reviews like WBRs and MBRs are how our organization maintains alignment, tracks progress against objectives, and identifies issues that require attention. Preparing materials for these reviews requires gathering data from multiple sources, ensuring accuracy, organizing information logically, and presenting it in ways that facilitate effective decision-making. When done well, this work enables leadership to make informed decisions quickly and confidently. When done poorly, it can lead to confusion, misalignment, and missed opportunities.
- Success in this role requires a combination of technical skills (proficiency with tools like Jira, PowerBI, and Microsoft Suite), organizational abilities (managing multiple workstreams simultaneously while maintaining attention to detail), and interpersonal skills (communicating effectively with stakeholders at all levels). You'll need to be comfortable working independently while also knowing when to escalate issues or seek guidance. You'll need to balance the need for process adherence with pragmatic flexibility when situations require it. Most importantly, you'll need to maintain a service-oriented mindset, understanding that your role exists to support others in achieving their objectives.
- This role offers excellent growth potential. As you develop expertise in program operations and demonstrate your capabilities, opportunities will emerge to take on more complex responsibilities, lead improvement initiatives, or expand into other areas of program management. Many successful program managers and operations leaders at ShipBob started in similar operational roles, using them as foundations to build broader skill sets and deeper business understanding. We actively support internal development and career progression, providing resources, mentorship, and opportunities for those who demonstrate ambition and capability.
What You'll Do
Change Management Portal Operations
- Manage the Change Management intake portal, serving as the primary administrator and ensuring the system functions smoothly for all users across the organization
- Monitor incoming change requests, validating that submissions are complete, properly formatted, and contain all necessary information for evaluation
- Route requests through appropriate approval workflows based on change type, impact level, and affected stakeholders, ensuring requests reach the right decision-makers
- Conduct data accuracy checks on submitted requests, identifying inconsistencies or gaps and working with requestors to address them before routing for approval
- Track request status throughout the lifecycle from submission through approval to implementation, maintaining accurate records and ensuring visibility for stakeholders
- Follow up with request owners and approvers to maintain momentum, sending reminders when action is needed and escalating delays that threaten timelines
- Coordinate with cross-functional partners including supply chain operations, technology teams, finance, and others to gather necessary inputs and drive timely follow-through
- Maintain historical records of change requests, creating a searchable repository that supports analysis of change patterns and trends over time
- Generate regular reports on change request volumes, approval times, implementation success rates, and other key metrics that inform process improvements
PMO Operations and Business Review Support
- Organize and prepare materials for Weekly Business Reviews (WBR) and Monthly Business Reviews (MBR), gathering inputs from stakeholders across the organization
- Track required metrics for leadership reviews, ensuring data is current, accurate, and presented in consistent formats that facilitate comparison over time
- Coordinate with initiative owners to collect status updates, identify blockers or risks, and capture key accomplishments for inclusion in review materials
- Maintain consistent formatting and governance across presentation decks and reports, ensuring professional quality and adherence to established templates
- Distribute review materials to appropriate stakeholders in advance of meetings, allowing time for review and preparation
- Document action items and decisions from review meetings, tracking follow-through and ensuring accountability
- Support ad hoc analysis requests from leadership, pulling data, creating visualizations, and providing context that supports decision-making
- Maintain calendars for review meetings and other program management operating mechanisms, ensuring stakeholders are informed and meetings run on schedule
Process Documentation and Continuous Improvement
- Maintain Standard Operating Procedures (SOPs) for Change Management and PMO mechanisms, ensuring documentation remains current as processes evolve
- Create and update process maps that visually represent workflows, helping stakeholders understand how processes work and where they fit
- Develop and maintain templates for common document types, standardizing formats and making it easier for teams to provide required information
- Identify opportunities to streamline processes, reduce unnecessary steps, or improve user experience with Change Management and PMO systems
- Gather feedback from users and stakeholders about process pain points, compiling insights that inform improvement initiatives
- Support implementation of process improvements, updating documentation, communicating changes, and training users on new procedures
Project Coordination and Task Tracking
- Provide basic project coordination support by tracking tasks, timelines, and dependencies across multiple initiatives
- Maintain project tracking systems, ensuring they accurately reflect current status and providing visibility to stakeholders
- Send reminders for upcoming deadlines and follow up on overdue items, helping keep projects moving forward
- Coordinate meetings and working sessions when cross-functional collaboration is needed to advance initiatives
- Document project decisions and outcomes, creating records that support organizational learning and future planning
Tools and Technology Management
- Serve as a power user of Jira, PowerBI, Power Automate, and other workflow tools, leveraging these platforms to enhance operational efficiency
- Troubleshoot technical issues with workflows and automations, working with IT or tool administrators when deeper support is needed
- Maintain workflow configurations, making adjustments as processes evolve or new requirements emerge
- Identify opportunities to leverage automation for repetitive tasks, reducing manual work and improving accuracy
- Train team members on effective use of program management tools and systems
Stakeholder Communication and Service
- Serve as a responsive point of contact for questions about Change Management processes, PMO mechanisms, and program operations
- Communicate status updates to stakeholders proactively, ensuring they have visibility into items that affect them
- Escalate issues appropriately when obstacles threaten to impact timelines or outcomes, providing leadership with visibility and options
- Build strong working relationships with stakeholders across the organization, establishing yourself as a reliable and helpful partner
- Adapt communication style based on audience, ensuring messages are clear and appropriate whether interacting with frontline team members or senior leadership
What You'll Bring to the Table
Educational Background and Experience
- Bachelor's degree in Business, Supply Chain, Operations, or related field; alternatively, relevant experience in operations or project coordination roles that demonstrate equivalent capabilities
- Proven track record in operational or coordinator roles where attention to detail, organization, and follow-through were critical to success
- Experience working in structured environments with defined processes and operating mechanisms
- Familiarity with program management or project coordination concepts, even if not in a formal PMO capacity
- Previous exposure to supply chain, logistics, or fulfillment operations is valuable but not required—curiosity and willingness to learn can bridge knowledge gaps
Core Competencies and Skills
Organizational Excellence:
- Strong organizational skills with demonstrated ability to manage multiple workstreams simultaneously without losing track of details
- Systematic approach to work that ensures nothing falls through the cracks while maintaining flexibility to adapt to changing priorities
- Natural inclination toward structure and process, understanding how standardization enables scalability and consistency
- Ability to maintain focus and productivity over extended periods, managing your workload effectively across a full shift
- Comfort operating independently while also recognizing when collaboration or escalation is appropriate
Communication Skills:
- Clear and effective written communication, able to convey information concisely and professionally across emails, documentation, and reports
- Strong verbal communication skills for meetings, updates, and coordination with stakeholders
- Ability to adapt communication style based on audience, using appropriate tone and level of detail for different situations
- Active listening skills that ensure you accurately understand requirements, concerns, and feedback
- Professional phone and video meeting presence for remote collaboration
Technical Proficiency:
- High proficiency with Microsoft Office Suite, particularly Excel for data management and analysis, PowerPoint for creating presentations, and Outlook for email and calendar management
- Comfortable learning and working with various software tools and platforms, demonstrating technical adaptability
- Experience with Jira, PowerBI, Power Automate, or similar workflow and business intelligence tools is a strong plus
- Basic understanding of database concepts and ability to work with structured data
- Aptitude for troubleshooting technical issues and finding workarounds when systems don't behave as expected
Work Style and Approach:
- Comfort working in structured workflows and established operating mechanisms, following processes while identifying opportunities for improvement
- Proactive follow-up approach that ensures commitments are met and issues are addressed before they become problems
- Strong service orientation, viewing your role as supporting others' success and taking pride in enabling teams to operate effectively
- Consistent reliability and dependability, understanding that others count on you to complete work accurately and on time
- Growth mindset that embraces feedback, views challenges as learning opportunities, and demonstrates continuous improvement over time
Schedule and Work Environment
- Ability to work 7 PM - 4 AM IST shift timing, providing coverage during US business hours
- Comfortable with remote work environment, demonstrating self-discipline and effectiveness without direct supervision
- Home office setup conducive to focused work with reliable internet connectivity
- Flexibility to occasionally adjust schedule for urgent business needs or important meetings
- Understanding that working US hours means you'll be operating on a different schedule than much of your local environment
Additional Attributes
- Detail-oriented mindset that naturally catches errors, inconsistencies, or gaps in information
- Ability to maintain confidentiality when working with sensitive business information
- Professional demeanor and business etiquette appropriate for interacting with stakeholders at all organizational levels
- Collaborative spirit that enjoys working as part of a team toward common objectives
- Positive attitude that remains constructive when facing challenges or unexpected obstacles
Perks & Benefits
ShipBob is committed to supporting our team members' well-being and professional growth:
- Comprehensive Insurance Coverage: Medical, Term Life, and Accidental Insurance providing financial protection for you and your family
- All Purpose Leave: 12 days annually for casual and sick time, giving you flexibility to address personal needs
- Earned Leave: 15 days annually for planned time off to rest, recharge, and pursue personal interests
- Public Holidays: 12 days annually recognizing national holidays
- Family Support: Generous Maternity and Paternity Leave policies supporting your family during important life transitions
- Quarterly Wellness Day: Dedicated time each quarter focused on self-care and rejuvenation
- Work From Home Allowance: Financial support to create an effective remote work environment
- High-Performing Culture: Experience our dynamic environment and connect with teammates through our Instagram (@lifeatshipbob)
About You
The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in dynamic, collaborative, results-driven environments. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain.
We're looking for someone who takes pride in operational excellence—who understands that the details matter and that consistent execution of foundational processes enables larger success. If you're someone who gets satisfaction from bringing order to complexity, who enjoys supporting others' success through your behind-the-scenes coordination, and who approaches work with professionalism and reliability, you'll find this role rewarding.
We recognize that people come with diverse experiences and talents beyond just technical requirements. If your background closely aligns with what we've described, we encourage you to apply. Diversity of experience and skills combined with genuine passion drives innovation and excellence at ShipBob, which is why we welcome applications from people of all backgrounds.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page.
Equal Opportunity Employment
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Application Information
Application Deadline: There is no deadline to apply for this position. ShipBob accepts applications on an ongoing, rolling basis.
Ready to support supply chain program excellence and contribute to ShipBob's operational success? Apply today to join our Program Operations team in India.
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