Sr. Product Designer (Product Designer III)
Posted on: January 06, 2026 | Noida, Uttar Pradesh
Company Name: SaaS Labs (JustCall)
Reports To: Design Lead, Head of Product
Division: Product & Engineering | Employment Type: Full-Time
Location: Noida, Uttar Pradesh, India
Schedule: On-Site | Experience Level: 05 + Years
Be Part of a Fast-Growing Design Culture Where UX Drives Real Business Impact
The future of business communication isn't just happening—we're building it. JustCall, a flagship product from SaaS Labs, is fundamentally reinventing how businesses connect with their customers. We're not talking about incremental improvements; we're talking about AI-powered, multilingual, real-time communication that has already powered over 1 billion conversations this year alone.
Our products don't just facilitate conversations—they unify customer interactions across every channel imaginable, surface actionable insights instantly, and empower global teams to sell, support, and scale operations 24/7 across time zones without any friction. We're solving problems that matter, at a scale that's genuinely transformative.
Want to see what we're building? Check out our Product Video and explore our Growth Story to understand the trajectory we're on and the impact we're creating.
The Design Challenge: Complexity Made Simple
Here's what makes designing for JustCall uniquely challenging and rewarding: we serve businesses that deal with incredibly complex workflows every single day. These aren't simple consumer apps where users follow a single happy path. Our users are sales teams orchestrating multi-touch campaigns, support teams managing thousands of customer interactions simultaneously, and operations leaders configuring systems that need to work across departments, time zones, and use cases.
We believe great design is not about creating fixed, rigid screens that everyone must use the same way. Great design is about creating flexible, adaptable experiences that empower users to work the way they want to work. It's about building systems that are intuitive enough for a new user to onboard quickly, yet powerful enough for advanced users to customize deeply.
This is where you come in.
Who You Are: The Designer We're Looking For
We're searching for a Sr. Product Designer who doesn't just tolerate complexity—you thrive in it. You understand the B2B space intimately. You know that complexity is not the enemy; bad design that doesn't respect user intelligence is the enemy. You get energized by the challenge of taking multi-step, business-critical workflows and making them feel effortless.
This role is about empowerment through design. You'll be giving users the ability to shape, configure, and evolve their own workflows and frameworks on the fly. You're not just designing screens; you're designing systems that users can make their own—systems that grow and adapt as their business needs evolve.
You'll partner closely with product managers and engineering teams to design experiences that strike the perfect balance: intuitive yet flexible, structured yet adaptable, powerful yet approachable. You understand that the best B2B products don't force users into a single way of working—they provide frameworks that users can bend to their will.
What You'll Do: Your Core Responsibilities
Lead End-to-End Product Design Process
You'll own the complete design lifecycle from initial research through ideation, prototyping, testing, and continuous iteration. This isn't a hand-off culture—you'll see your designs through to launch and beyond, constantly refining based on real user feedback and behavioral data.
Transform Complex Workflows Into Intuitive Experiences
You'll take business-heavy, multi-step workflows that often involve dozens of decision points and translate them into modular, intuitive experiences. You'll break down complexity into digestible components that users can understand quickly and master over time.
Design Flexible, Configurable Frameworks
This is where the role gets exciting. You'll design interaction models and frameworks that don't just work one way—they allow users to create, modify, and personalize workflows based on their unique requirements. Think workflow builders, custom automation designers, and configurable dashboards that adapt to different roles and use cases.
Conduct Deep, Meaningful User Research
You won't be designing in a vacuum. You'll conduct comprehensive user research including one-on-one interviews, detailed journey mapping, and rigorous usability studies. You'll uncover not just what users say they need, but what they actually need—the unspoken pain points and opportunities that only deep research can reveal.
Collaborate Across Product and Engineering
Great design happens in partnership. You'll work hand-in-hand with Product Managers to define scope, understand business objectives, and prioritize features. You'll collaborate daily with engineers to ensure your designs are technically feasible, discussing trade-offs and finding creative solutions when constraints emerge.
Build and Scale Design Systems
You'll be instrumental in building and evolving our design system—not just as a collection of components, but as a living system that supports rapid product evolution while maintaining consistency. You'll create patterns, document guidelines, and ensure that every designer and engineer can leverage the system effectively.
Champion User-Centric Design Thinking
You'll be an advocate and educator. You'll champion user-centric design across the entire company, ensuring that every product decision—from initial strategy to final implementation—is grounded in real user outcomes, not assumptions or gut feelings.
What You Bring: Required Skills and Experience
Proven B2B Design Expertise
You bring substantial experience designing for B2B audiences—solving problems for global customers with products that are intuitive, quick to adopt, and deliver value fast. You understand that B2B users are professionals who expect sophistication, not simplification for its own sake.
Portfolio That Tells Stories
You have a strong portfolio packed with detailed case studies that demonstrate how you've solved real user problems. We want to see your thinking process, your research methodology, how you handled constraints, and especially examples of configurable or flexible workflows you've designed.
Mastery of Complexity
You have a proven ability to turn complex, multi-layered requirements into modular experiences that users can adapt themselves. You know how to design for power users and novices simultaneously. You've designed admin panels, workflow builders, automation tools, or configuration interfaces before.
End-to-End Design Skills
You're expert-level across the full spectrum: user research methodologies, rapid prototyping, usability testing protocols, and iterative design practices. You know when to use which research method and how to extract actionable insights from data.
Technical Tool Proficiency
You're highly proficient with modern design tools, particularly Figma or equivalent platforms. You know how to use components, variants, and auto-layout to create scalable, maintainable design files. You can prototype interactions that feel real enough to test meaningfully.
Communication Excellence
You can articulate your design rationale clearly and persuasively to diverse audiences—from engineers who need implementation details to executives who care about business impact. You know how to present, defend, and iterate on your work based on feedback.
Preferred Experience
While not mandatory, we'd love if you have experience designing workflow automation tools, AI-driven features, productivity platforms, or other products where users need high configurability and control.
Why This Role Matters: The Impact You'll Create
Let's be clear about something: this isn't about designing products that just "look good." This is about designing products that fundamentally change how businesses operate.
When you design a workflow system that saves sales teams 10 hours a week, that's real impact. When you create an interface that helps support agents resolve issues 30% faster, that changes lives—both for the agents and the customers they serve. When you build flexible frameworks that scale across industries and use cases, you're creating leverage that compounds across thousands of businesses.
You'll be designing for scale. Your work will touch millions of users across continents, industries, and use cases you might never have imagined.
Why Join SaaS Labs: What Makes Us Different
Design That Drives Business
Design isn't a nice-to-have at SaaS Labs—it's core to how we build and compete. UX directly drives our business metrics, and you'll see that connection clearly in your day-to-day work.
Speed, Ownership, and User Obsession
We move fast without breaking things. We give you real ownership over your domain. We're obsessed with understanding and serving users, not just shipping features. These aren't just values on a wall—they're how we actually work.
Shape the Future of AI-First Design
We're not bolting AI onto old products. We're building AI-first experiences from the ground up. You'll be at the forefront of designing how humans interact with AI in business contexts—one of the most exciting design challenges of our generation.
Competitive Compensation and Real Benefits
We offer competitive compensation packages that reflect your expertise and impact. You'll get comprehensive benefits, health coverage, and genuine work-life balance. More importantly, you'll get real ownership—your work will be yours, and the credit will be yours.
Growth and Learning
You'll work alongside talented designers, product managers, and engineers who will challenge you to grow. You'll have access to learning resources, design conferences, and mentorship opportunities. We invest in our people because we're building for the long term.
Diverse and Inclusive Culture
We're building a team that represents the diverse global customer base we serve. Different perspectives make better products, period. We're committed to creating an environment where everyone can do their best work.
The Opportunity Ahead
Right now, we're at an inflection point. We've proven product-market fit. We've scaled to serve customers globally. We've completed over a billion conversations. Now we're scaling the team and the product to reach the next level.
This is your chance to join at a moment when your impact can be exponential. You won't be designer number 50 maintaining established patterns. You'll be shaping the foundation of our design culture, building systems that will scale with us, and solving problems that most designers never get the chance to tackle.
The businesses we serve are counting on us to help them communicate better with their customers. Those customers—millions of them—are counting on those businesses to serve them well. You'll be designing the experiences that make all of that possible.
Ready to Power the Next Billion Conversations?
If you're nodding along, if this sounds like the kind of challenge that gets you out of bed in the morning, if you're ready to do the best work of your career—we want to meet you.
Apply now and let's build the future of business communication together.
Bring your portfolio, bring your questions, bring your ambition. Let's talk about what we can create together.
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