Assistant Officer, Operations, Consumer Banking
Posted on: October 17, 2025 | Deadline: November 22, 2025
Job ID: WD78345 | Company Name: DBS Bank
Division: Operations & Consumer Banking (O&CB)
Location: India – West Bengal – Kolkata--DBIL
Schedule: Regular | Full-time | Permanent
About the Role
The Trade Finance Operations Executive plays a vital role in ensuring the seamless processing, monitoring, and delivery of import and export transactions. This position requires a detail-oriented professional capable of managing a high volume of client interactions, document processing, and regulatory compliance within tight timelines. The role demands accuracy, speed, and an understanding of trade documentation standards in the banking domain.
Key Responsibilities
📄 Document Verification & Processing
- Review all SWIFT and advice copies printed from the IMEX printer to confirm accuracy and ensure all transactions are processed correctly.
- Handle import and export documentation, identifying and resolving discrepancies to ensure efficient and smooth processing.
- Conduct end-to-end management of export bill dispatches through DHL Courier Services, including consignment tracking until final delivery.
💼 Client Communication & Relationship Management
- Manage a high volume of client inquiries via phone and email, covering topics such as Letters of Credit (LCs), Bank Guarantees (BGs), and import payment transactions.
- Provide timely and accurate responses to all client queries to maintain high customer satisfaction.
- Track notification schedules for import bills and promptly update clients about status changes via mail or courier.
- Draft and issue client correspondence, including No Objection Certificates (NOCs) and AD Code Letters as required.
📊 Operational Oversight & Reporting
- Oversee all transactions raised in TIW, including rework case management and monitoring the Maker-Checker queue for timely processing.
- Generate and share weekly MIS reports with stakeholders, detailing case ageing, rework trends, and pending items.
- Act as a backup resource for providing daily transaction updates, dues, and discrepancy reports to clients.
- Process structured products not submitted via the IOAT platform, ensuring all manual transactions are handled efficiently.
⚙️ Compliance, Accuracy & Control
- Ensure all regulatory letters (including MTT letters) are prepared and submitted within prescribed deadlines.
- Follow up with clients and business units to clear outstanding IDPMs/EDPMs, meeting all regulatory requirements.
- Register all BG stationery in the BG Float Register & Branch Connect, maintaining proper control and documentation.
- Monitor daily filing activities to prevent any backlog and ensure the timely completion of all assigned tasks.
- Work closely with internal teams to identify process improvement areas and reduce rework across the department.
🎯 Performance Focus
- Maintain strict oversight for the advising, signing, and release of all Export LCs and Bank Guarantees.
- Ensure high data accuracy and zero compliance breaches in all operational tasks.
- Deliver excellence through proactive issue resolution, stakeholder engagement, and continuous improvement initiatives.
Why Join
This position offers exposure to end-to-end trade finance operations, interaction with domestic and international clients, and opportunities for career growth in global banking operations. The role suits individuals who thrive in structured, high-responsibility environments and aim to build a strong foundation in international trade processing and compliance.
🔹 Key Skills — Consumer Banking & Operations
📊 Resume Match Score — Consumer Banking Operations Executive
Upload your resume (in PDF or DOCX format) to assess how well it aligns with the key skills required for this role.
.jpg)
