Customer Success Manager (Dutch)-Benelux-Existing Clients
Posted on: November 11, 2025 | Deadline: January 08, 2026
Company Name: Trustpilot.com
Division: Customer Success | Employment Type: Full-Time
Location: Amsterdam-Netherlands
Schedule: Hybrid ( 3 Days In-Office) | Remote (2 Days)
About Trustpilot
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. We're a profitable, high-growth FTSE-250 company running the world's largest independent consumer review platform.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We're driven by connection. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our culture is fast-paced, collaborative, and built on the relationships we create. We talk, we laugh, we work together, and we respect each other.
The Opportunity
Due to expansion in a growing industry where we've conquered the global market, we're looking for a Customer Success Manager to join our Customer Success Management function in Amsterdam. Our Customer Success Managers play a crucial role in Trustpilot's commitment to building trust and transparency between consumers and businesses around the world.
In this role, you will be responsible for customer retention and expansion for our Benelux customers. You'll act as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that maximum value is derived from Trustpilot's products. The team is responsible for the customer journey once they become clients, making sure they are satisfied and use our product to its full potential.
What You'll Be Doing
- Build Strong Relationships: Establish relationships with all our customers that ensure overall satisfaction with Trustpilot products, strengthening their adoption and ensuring contract renewal
- Deliver Premium Experience: Understand clients' business objectives and Key Performance Indicators, ensuring Trustpilot delivers against them
- Drive Revenue Growth: Successfully up-sell and cross-sell Trustpilot's products and discover new revenue opportunities by mapping accounts
- Maximize Customer Satisfaction: Invest in customer satisfaction resulting in increased renewal rates and reduced churn
- Share Best Practices: Convey best practice examples that drive ROI for customers
- Become a Strategic Partner: Ensure Trustpilot becomes the value-adding partner in targeted accounts
- Onboard Successfully: Successfully onboard clients and ensure they fully utilize their paid subscription
Who You Are
Essential Qualifications
- Fluent in Dutch with English working proficiency
- Proven experience in a similar commercial role
- Experience managing a large portfolio of Mid Market and Enterprise customer accounts with a focus on achieving high renewal/retention rates
- Consistent track record of hitting targets in similar capacity
- Demonstrated experience with subscription-based, renewal license models
Skills & Attributes
- Ability to build and maintain strong relationships with multiple stakeholders
- Excellent communication and negotiation skills
- Experience selling in a competitive environment and uncovering new revenue opportunities
- Ability to manage high-impact conversations in a professional and solution-oriented manner
- Creative mindset with advocacy for new ways of working
- Collaborative team player with enthusiasm for the work
What's In It For You
Compensation & Benefits
- Competitive base salary + holiday allowance
- Lucrative commission structure
- Company bonus and benefits
- Commuter/Work from home allowance
Work-Life Balance
- 25 days annual leave
- Hybrid working model (3 days on-site, 2 days working from home)
- 2 volunteering days per year to give back to causes that matter to you and your community
Professional Development
- Ongoing career development, training, and one-to-one coaching via our in-house enablement team
- Individual career mapping with plenty of personal development opportunities
- Recognition and rewards for hard work in a fast-paced, growing environment
Wellbeing
- Full access to wellness apps such as Headspace & Blinkist
- A friendly, fun, and local office in the heart of Amsterdam
- International culture and social working environment
- Super collaborative sales teams
Our Culture
We are enthusiastic about what we do. Our sales teams are super collaborative, and it's a fun place to work if you enjoy seeing your hard work recognized and rewarded.
We grow together. Our culture is fast-paced and our employees grow as we do. You'll have plenty of personal development opportunities.
We are ideas people. We like our employees to be creative and always advocate for new ways of working.
We keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you — we give you the autonomy to shape a career you can be proud of.
Still Not Sure?
We want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. Don't worry if you're looking at this job description and feel like you don't meet all the requirements — we'd still really like to hear from you!
Equal Opportunities
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.
Together, we are the heart of trust.
Privacy Notice
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
📊 Resume Match Score - Check Your Fit
⚠️ Important Disclaimer
Please Note: This job listing is provided for informational purposes only. We are not affiliated with, endorsed by, or officially connected to Trustpilot in any way. This is an independent job aggregation service designed to help job seekers find relevant opportunities.
All job details, requirements, and application processes are subject to change by the employer. We strongly recommend verifying all information directly with Trustpilot before applying.
By clicking "Apply Now," you will be redirected to the official Trustpilot careers page where you can submit your application directly to the company.
.jpg)
