About Katalon
Founded in 2016, Katalon has established itself as the category leader in AI-augmented software testing, revolutionizing how teams approach quality assurance. We empower hybrid testers—professionals who seamlessly blend manual testing, automation, and artificial intelligence skills—to deliver exceptional digital experiences that delight end users.
Our platform enables software teams of any size to deliver world-class customer experiences with greater speed, simplicity, and efficiency. Since our initial launch, Katalon has experienced remarkable growth, now serving more than 30,000 teams across 80+ countries worldwide. Our customer base includes numerous Fortune Global 500 companies who trust us with their critical testing needs.
We're proud to have been recognized as a G2 Leader in software testing for 11 consecutive quarters, and we've been certified as a Great Place to Work for three consecutive years—a testament to our commitment to both customer excellence and employee satisfaction.
The Opportunity
We're seeking an exceptional Senior Customer Growth Specialist to join our Digital Customer Growth Team in Vietnam. This is a pivotal role where you'll make a tangible impact on customer success at scale, supporting a high volume of customers throughout their entire journey with Katalon.
In this position, you'll guide customers through every phase of the lifecycle—from initial acquisition and onboarding through retention, expansion, and ultimately advocacy. You'll leverage digital engagement strategies, structured programs, and scalable processes to ensure every customer realizes maximum value from our platform.
This role is perfect for someone who thrives in a digital-first environment, excels at organization and process optimization, and finds energy in solving complex problems at scale. You'll be instrumental in creating exceptional first impressions for new customers, driving product adoption, safeguarding renewals, identifying growth opportunities, and cultivating passionate advocates across our diverse long-tail customer base.
What You'll Do
Acquisition & Onboarding
You'll be responsible for following up on new business leads and expertly managing the early-stage sales cycle through various digital channels. You'll support engaging one-to-many onboarding programs, facilitate educational webinars, and lead product enablement sessions that set customers up for success. Using carefully designed digital playbooks, you'll help new customers quickly adopt our platform and begin realizing tangible value from their investment.
Retention & Risk Management
Taking ownership of the end-to-end renewal lifecycle for our long-tail customers, you'll leverage digital automation to ensure seamless renewals. You'll vigilantly track engagement metrics, monitor onboarding progress, and analyze adoption signals to proactively ensure customer retention. When risks emerge, you'll identify them early, escalate appropriately, and actively support internal mitigation strategies to keep customers on track.
Expansion
By closely monitoring customer usage patterns and engagement data, you'll uncover valuable expansion signals that indicate readiness for additional products or services. You'll strategically drive upsell and cross-sell opportunities through targeted digital engagement and scalable motions that deliver value to both customers and Katalon.
Advocacy
You'll facilitate dynamic webinars and nurture thriving user communities, positioning yourself as a trusted resource for addressing common customer questions and sharing best practices. By capturing compelling customer success stories and gathering actionable feedback, you'll fuel our advocacy programs and contribute to valuable enablement content.
Operational Excellence
Maintaining impeccable pipeline hygiene, ensuring renewal forecasting accuracy, and monitoring contract compliance will be key aspects of your role. You'll collaborate closely with Revenue Operations, Customer Success Operations, and Marketing teams to align engagement activities with critical lifecycle milestones. Through continuous analysis of feedback and insights, you'll identify opportunities to enhance digital customer experiences.
What We're Looking For
Required Qualifications
- 3–5 years of proven experience in SaaS or customer-facing roles such as Customer Success, Renewals, Onboarding, or Support
- Demonstrated success managing high-volume accounts using structured processes and digital tools
- Hands-on experience with Salesforce and engagement platforms, including Outreach and Gong
- Exceptional written and verbal communication skills in English
- Strong ability to prioritize and manage multiple tasks simultaneously with meticulous attention to detail
- Confidence facilitating group webinars and onboarding sessions via video conferencing platforms like Zoom
- Proven ability to collaborate effectively across global teams and navigate different time zones
Preferred Qualifications
- Experience with renewal workflows, CPQ (Configure, Price, Quote) tools, or quoting processes
- Background in low-touch or digital customer success models
- Experience building or managing customer communities or creating enablement content
- Familiarity with LinkedIn Sales Navigator or customer intelligence platforms
- Ability to craft clear, engaging onboarding, enablement, or instructional content for scaled engagement
- Knowledge of the software testing automation space is a valuable plus
Why Join Katalon?
At Katalon, we cultivate an environment where self-starting, open-minded, and talented individuals thrive. We actively promote transparency and create conditions that enable continuous growth and development.
Competitive Pay & Bonuses: We recognize and reward excellence with an attractive salary package complemented by performance bonuses that help you achieve your financial aspirations.
Your Health & Happiness Matter: Maintain your well-being with comprehensive health coverage, flexible work arrangements, and generous time off policies. We understand that a fulfilling life extends far beyond the workplace.
Location-Tailored Benefits: Enjoy a complete benefits package specifically designed for your country, ensuring you receive optimal coverage where you live and work.
Everything You Need to Succeed: Work with cutting-edge equipment in modern facilities, plus receive helpful allowances to support your ideal work setup.
A Place Where You Belong: Join our global family where we celebrate diversity and what makes each team member unique. Everyone has a voice, and equal opportunities are available to all.
Room to Grow & Thrive: Your professional development is our priority. We foster a trust-based culture where you can expand your skills, embrace new challenges, and receive recognition for your achievements.
Our Commitment to Diversity
Katalon is proud to be an equal-opportunity employer. We care deeply about our people and celebrate our differences. We seek talented, collaborative, and innovative individuals who share our passion for excellence. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.
Ready to make an impact? Apply now and join us in shaping the future of software testing.
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