Quality Manager
Posted on: January 10, 2026 | $100000-$115000 Annual
Company Name: Walker Tape® | Application Deadline: Open Until
Team: Operation | Reports To: Operation Director
Division: Operation & Quality Assurance | Employment Type: Full-Time
Location: West Jordan, Utah, United States
Schedule: Full-Time (On-Site) | Experience Level: 08 + Years
About Walker Tape®
Walker Tape® proudly holds the position as the industry leader in tapes and adhesives for hair replacement systems, delivering innovative solutions that set the benchmark for quality and performance across the globe. Since our inception in 1985, we have established ourselves as the trusted partner for professionals and consumers who demand excellence in adhesive technology.
Our expertise extends beyond hair replacement systems. Walker Tape® creates and customizes tapes and adhesives for diverse industries, with a particular specialization in the beauty sector where precision, reliability, and safety are absolutely critical. Every product we manufacture carries our commitment to superior quality and our dedication to solving real-world challenges through innovative adhesive solutions.
Nearly four decades after our founding, Walker Tape® continues to operate with the same passion and drive that launched our company. We haven't taken a break yet, and we don't plan to. While we've experienced substantial growth in recent years—expanding our product lines, increasing our manufacturing capacity, and reaching new markets—we remain firmly committed to maintaining the close-knit team culture that has been the foundation of our success.
At Walker Tape®, we understand that our people are the driving force behind our industry leadership. We are proud to be an equal opportunity employer that views diversity not just as a goal, but as a genuine asset that strengthens our organization. We believe that diverse backgrounds, beliefs, and experiences are crucial to our success, bringing fresh perspectives, innovative thinking, and creative problem-solving to every challenge we face. Our goal is to develop a team of hardworking, sharp, and diverse individuals who share our commitment to excellence and our passion for continuous improvement.
Why Choose a Career at Walker Tape®
Working at Walker Tape® means joining a team that genuinely values your contributions and invests in your success. We've built our culture around exceptional individuals, and we strive to make every day an awesome experience:
Generous Time Off for Leadership
As a manager at Walker Tape®, you'll receive a generous time-off package that recognizes the demanding nature of leadership roles and the importance of work-life balance. We believe that exceptional leaders need time to recharge, pursue personal interests, and spend quality time with loved ones. Please apply for detailed information about our management-level PTO structure.
Commitment to Professional Growth
Your development is our priority. We actively invest in helping our managers grow and flourish throughout their careers. Whether it's sending you to industry conferences, enrolling you in specialized training programs, providing executive coaching, or purchasing books and resources for self-directed learning, we're committed to expanding your capabilities and advancing your career. We view professional development not as an expense, but as an investment in our collective future.
Comprehensive Health and Wellness Benefits
Walker Tape® demonstrates our commitment to your well-being through an exceptional benefits package:
Medical, Vision, and Dental Coverage: We cover 90% of premiums for comprehensive medical, vision, and dental insurance, ensuring you and your family have access to quality healthcare.
Life Insurance Protection: We provide 100% coverage for a $50,000 life insurance policy for you, plus $10,000 coverage for your spouse and each of your dependents—at absolutely no cost to you. This protection gives you peace of mind knowing your family is safeguarded.
Additional Voluntary Benefits: We also offer employee-paid options for enhanced protection:
- Voluntary Life Insurance for additional coverage beyond our standard benefit
- Short Term Disability Insurance to protect your income during recovery
- Critical Illness Insurance for unexpected serious health events
- Accident Insurance for supplemental coverage
Retirement Security
Build your financial future with our generous 401(k) retirement plan. What makes our plan exceptional is that we provide employer contributions with no match required—we contribute to your retirement savings simply because we want you to build long-term financial security and enjoy a comfortable retirement.
Performance-Based Rewards
Excellence deserves recognition and reward. When Walker Tape® wins, so do you. You'll be eligible for performance-based bonuses from your first day, ensuring that your leadership contributions to our success are directly reflected in your compensation.
Position Overview
The Quality Manager represents a transformational leadership opportunity to build Walker Tape®'s Quality and Safety Management Systems from the ground up. This is not a position for maintaining existing programs—this is your chance to architect, implement, and lead comprehensive quality and safety systems that will define our operational excellence for years to come.
This role encompasses the full spectrum of quality management: developing our ISO 9001 quality management system toward certification, establishing robust safety compliance programs, managing product quality processes, and cultivating a workplace culture where quality ownership and safety awareness are fundamental to how we operate every single day.
We're seeking a hands-on, high-energy professional who thrives on building systems, driving change, and creating lasting impact. The ideal candidate is someone who takes initiative without being asked, leads by example rather than from behind a desk, and generates momentum that inspires others to elevate their own standards. You're a self-driven problem solver who sees challenges as opportunities and who understands that sustainable quality and safety excellence requires both strong systems and engaged people.
While this is structured as an individual contributor position, make no mistake—this role carries significant cross-functional influence and high visibility throughout the organization. You'll work directly with leadership teams, engage daily with frontline operators, collaborate across all departments, and serve as the authoritative voice on quality and safety matters. Your recommendations will shape policies, your insights will drive investments, and your systems will become the backbone of our operational framework.
This position demands someone who can balance strategic thinking with hands-on execution, who can design sophisticated management systems while also rolling up their sleeves to investigate root causes on the production floor, and who can inspire cultural change while maintaining unwavering attention to detail and compliance requirements.
Key Responsibilities
Quality Management System Development and ISO 9001 Certification
System Architecture: Design, develop, implement, and sustain a comprehensive quality management system aligned with ISO 9001 standards. This includes creating documentation hierarchies, defining processes and procedures, establishing quality objectives, and building the infrastructure necessary for certification. Your target is achieving ISO 9001 certification within 12-24 months of hire.
Audit Leadership: Prepare for, coordinate, and lead external certification audits with registrars, while also maintaining ongoing audit readiness through internal audit programs. Develop audit protocols, train internal auditors, manage corrective actions from audit findings, and ensure continuous compliance with all ISO 9001 requirements.
Documentation and Compliance: Ensure all quality documentation, procedures, work instructions, and records meet both internal standards and external compliance requirements. Create document control systems, manage revisions, and establish processes that keep documentation current and accessible.
Corrective and Preventive Action (CAPA) Management
Root Cause Investigation: Lead thorough investigations into quality issues, non-conformances, and process failures using structured methodologies such as 5 Why Analysis, Fishbone Diagrams, and Failure Mode and Effects Analysis (FMEA). Your investigations must identify true root causes, not just symptoms.
Corrective Action Development: Design and implement effective corrective and preventive action plans that address root causes, prevent recurrence, and drive continuous improvement. Coordinate actions across departments and ensure timely completion.
Effectiveness Verification: Establish robust verification processes to confirm that corrective actions have achieved desired results and that improvements are sustained over time. Track long-term trends to identify systemic issues requiring strategic intervention.
Supplier Quality Management
Supplier Performance Systems: Develop and implement comprehensive supplier quality programs including supplier qualification processes, performance scorecards, and continuous monitoring systems that ensure incoming materials meet specifications.
Supplier Audits: Plan, conduct, and manage supplier audits to assess capabilities, verify compliance with quality requirements, and identify improvement opportunities. Build collaborative relationships with suppliers that drive mutual improvement.
Material Quality Assurance: Establish incoming inspection processes, sampling plans, and acceptance criteria that protect our production processes from defective materials while maintaining efficient material flow.
Customer Complaint Management and Quality Response
Complaint Investigation: Take ownership of customer complaints related to product quality, conducting thorough investigations that identify root causes and contributing factors. Coordinate with sales, customer service, production, and other teams to gather complete information.
Corrective Communication: Develop professional, timely responses to customers that explain findings, outline corrective actions, and demonstrate our commitment to quality. Balance transparency with appropriate confidentiality and position complaints as opportunities for improvement.
Trend Analysis: Analyze complaint patterns to identify recurring issues, emerging risks, and opportunities for proactive prevention. Use customer feedback to drive product improvements and process refinements.
Safety Compliance and OSHA Programs
Safety System Development: Design, implement, and maintain comprehensive safety compliance programs that meet or exceed OSHA standards. This includes hazard assessments, safety procedures, personal protective equipment programs, lockout/tagout procedures, and emergency response plans.
Regulatory Compliance: Ensure ongoing compliance with all applicable OSHA regulations, maintaining current knowledge of regulatory changes and proactively adapting programs to meet evolving requirements.
Incident Management: Investigate workplace incidents and near-misses, identify root causes, implement corrective actions, and track metrics to drive continuous safety improvement. Maintain required OSHA documentation and reporting.
Training and Culture Development
Comprehensive Training Programs: Design and deliver engaging training programs for quality and safety across all departments—production operators, warehouse teams, shipping personnel, maintenance technicians, and office staff. Create role-specific training that builds competence and confidence.
Culture Transformation: Promote and nurture a culture of quality ownership where every employee understands their role in delivering excellent products, and a culture of safety awareness where everyone looks out for themselves and their teammates. Lead by example and inspire others to embrace these values.
Continuous Improvement Mindset: Foster an environment where identifying problems is celebrated, improvement suggestions are encouraged, and everyone participates in making our operations better every day.
Metrics, Reporting, and Data-Driven Decision Making
KPI Development: Define, implement, and track key quality and safety metrics that provide meaningful insights into performance, trends, and areas requiring attention. Examples include defect rates, customer complaint frequency, CAPA closure rates, safety incident rates, and audit findings.
Data Analysis and Reporting: Use statistical methods and data analysis tools to identify trends, patterns, and correlations. Prepare regular reports for leadership that communicate performance, highlight achievements, and recommend actions.
Action-Oriented Insights: Transform data into actionable recommendations that drive improvements, prevent problems, and optimize processes.
Cross-Functional Collaboration and Integration
Departmental Partnership: Work closely with Production, Warehouse, Shipping, Maintenance, Product Development, Procurement, and other departments to integrate quality and safety requirements seamlessly into daily operations. Serve as a trusted advisor and partner.
Process Integration: Ensure quality and safety considerations are built into processes from the beginning rather than added as afterthoughts. Participate in new product development, process changes, and facility modifications to provide quality and safety expertise.
Influence and Leadership: Exercise cross-functional influence to drive alignment with quality and safety objectives, even without direct authority over all stakeholders. Build credibility through expertise, results, and collaborative approach.
Required Qualifications
Experience Requirements
- Minimum 10 years of progressive experience in quality and safety roles within small to medium-sized manufacturing businesses, with demonstrated leadership impact
- Proven track record of developing and implementing ISO 9001 quality management systems from scratch, ideally through certification
- Demonstrated success in developing and implementing comprehensive safety compliance systems in manufacturing environments
- OSHA 30 certification or equivalent is required, demonstrating formal safety training and commitment to workplace safety
- Extensive experience with Corrective and Preventive Action (CAPA) processes, including root cause investigation methodologies and corrective action management
- Strong background in supplier quality management, including supplier audits, performance monitoring, and quality agreements
- Proven expertise in customer complaint investigations, resolution, and communication
Technical Competencies
- Analytical Excellence: Superior analytical and problem-solving capabilities with proven ability to conduct thorough root-cause investigations using structured methodologies
- Communication Mastery: Exceptional written and verbal communication skills, with ability to convey complex technical information clearly to diverse audiences from frontline operators to executive leadership
- Attention to Detail: Unwavering attention to detail and process discipline, ensuring nothing falls through the cracks and all requirements are met
- Technical Proficiency: Advanced proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with quality management software systems, safety management platforms, and data analysis tools
- Documentation Skills: Strong capability in creating clear, comprehensive procedures, work instructions, and quality documentation
Physical Requirements
- Production Floor Engagement: Ability to stand, walk, and move around the production floor for extended periods during audits, investigations, and daily quality monitoring
- Physical Capability: Must be able to lift materials and equipment up to 50 pounds as needed during inspections, sample collection, and safety assessments
- Manufacturing Environment: Comfortable working in a manufacturing facility environment with exposure to production equipment, varying noise levels, and safety requirements
Preferred Qualifications
Educational Background
- Bachelor's degree in Engineering, Quality Management, Safety Management, Industrial Technology, or related technical field (or equivalent combination of education and experience)
Industry-Specific Experience
- Experience working in adhesive manufacturing, tape converting, chemical processing, or related manufacturing environments where material properties and process control are critical
- Familiarity with the beauty industry or consumer products manufacturing, particularly products requiring strict quality and safety standards
Advanced Methodologies
- Experience applying Quick Response Manufacturing (QRM) principles to reduce lead times, eliminate waste, and improve operational flow while maintaining quality standards
- Knowledge of Lean Manufacturing, Six Sigma, or other continuous improvement methodologies
- Experience with Statistical Process Control (SPC) and advanced quality tools
Essential Competencies and Attributes
Ownership and Accountability
You take personal ownership of quality and safety outcomes, accepting responsibility for both successes and challenges. You don't wait to be told what to do—you identify what needs to happen and make it happen.
Strategic Thinking with Hands-On Execution
You can see the big picture and develop comprehensive strategies, but you're equally comfortable rolling up your sleeves to investigate a quality issue on the production floor or train an operator on safety procedures.
Cross-Functional Influence and Collaboration
You build strong relationships across departments, earning trust and credibility through expertise, integrity, and results. You influence without formal authority and create willing partners in quality and safety excellence.
Continuous Improvement Mindset
You're never satisfied with "good enough." You constantly seek better ways, challenge existing processes, and drive innovation. You view setbacks as learning opportunities and embrace change as a pathway to excellence.
Resilience Under Pressure
Manufacturing environments present daily challenges and unexpected issues. You remain calm under pressure, make sound decisions in ambiguous situations, and maintain focus on long-term objectives while addressing immediate concerns.
Process Discipline and Systems Thinking
You understand that sustainable excellence requires robust systems, not heroic individual efforts. You create processes that work, ensure they're followed, and continuously refine them based on data and feedback.
Energy and Initiative
You're a self-starter who drives initiatives forward with enthusiasm and persistence. Your energy is contagious, inspiring others to raise their standards and embrace quality and safety as personal commitments.
Work Environment
This position operates primarily within our manufacturing facility in West Jordan, Utah, with significant time spent on the production floor. The Quality Manager will engage directly with production operators, maintenance technicians, warehouse personnel, and leadership teams to ensure alignment with quality and safety standards.
You'll divide your time between the production floor conducting audits and investigations, your office developing systems and analyzing data, meeting rooms collaborating with cross-functional teams, and occasionally supplier or customer locations conducting audits or resolving issues.
This is a full-time, on-site position. The nature of quality and safety management in manufacturing requires physical presence in the facility to observe processes, investigate issues, conduct training, and maintain the close relationships essential for building a strong quality culture.
Equal Opportunity Employment
Walker Tape® is an equal employment opportunity employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. We are committed to creating an inclusive workplace where every team member can contribute fully and thrive.
Background checks and/or drug screening will be required upon hire in accordance with company policy and applicable law.
Ready to Lead Our Quality Transformation?
If you're a proven quality and safety leader who thrives on building systems from the ground up, who leads with energy and purpose, and who's ready to make a lasting impact at a growing industry leader, we want to meet you. This is your opportunity to shape Walker Tape®'s quality future and leave a legacy of excellence.
Apply today to begin your journey with Walker Tape®, where your expertise will protect our reputation, drive our growth, and ensure that every product bearing our name meets the highest standards of quality and safety.
Walker Tape® - Building Quality Excellence Since 1985
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