Senior Manager-Internal Audit
Posted on: November 16, 2025 | Remote (Mexico City), Mexico
Company Name: Twilio.com
Division: Account & Audit | Travel: Approximately 10%
Location: Mexico City | Employment Type: Full-Time
Schedule: Remote | Experience Level: 10+ Years
About Twilio
At Twilio, we're shaping the future of communications from anywhere in the world. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant, diverse team making a global impact each day.
Position Overview
We're seeking a Senior Manager, Internal Audit to play a key role in assessing and improving the effectiveness of Twilio's risk management, control, and governance processes. In this role, you'll lead SOX, Audit, and Advisory engagements, collaborate with cross-functional teams, and provide insights to strengthen internal controls and support business objectives, with a particular focus on operations. Your work will help ensure compliance, identify areas for operational improvement, and support Twilio's continued growth and integrity.
Key Responsibilities
- Lead audit engagements: Plan and execute operational, financial, and compliance audits across Twilio's business units
- Risk assessment: Identify key risks and evaluate the effectiveness of internal controls through risk-based audit planning and execution
- Strategic planning: Develop and maintain a robust audit pipeline, prioritizing high-impact areas and aligning with enterprise risk priorities
- Process evaluation: Conduct detailed assessments and interviews to understand business processes and identify control gaps or improvement opportunities
- Cross-functional collaboration: Partner with finance, compliance, legal, and engineering teams to ensure audit recommendations are implemented effectively
- Executive reporting: Prepare clear, concise audit reports and present findings to senior leadership and key stakeholders
- Remediation oversight: Monitor and report on the status of corrective action plans and drive accountability for timely remediation
- Continuous improvement: Stay current with regulatory developments and internal audit best practices to enhance audit methodologies and maintain compliance
Required Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, or related field
- Professional certification strongly preferred: CPA, CIA, ERM, CISA, CGA, CMA, CFA, or other relevant certification
- 10+ years of progressive experience in internal audit, external audit, or risk management
- 3+ years in a leadership or managerial capacity
- Demonstrated experience planning, executing, and reporting on complex audit projects across multiple business functions or regions
- Strong knowledge of internal auditing standards, risk assessment practices, and internal control frameworks (e.g., COSO)
- Familiarity with ERP systems (e.g., SAP, Oracle) and general IT and business controls
- Excellent written and verbal communication skills, including strong report writing, presentation, and stakeholder engagement abilities
Desired Qualifications
- Experience working within multinational organizations or highly regulated industries
- Ability to work independently and lead audit teams in a dynamic, fast-paced environment
- Strong analytical thinking, attention to detail, and sound judgment in identifying and addressing risk areas
- Proven ability to influence and drive process improvements and control enhancements at an enterprise level
- Demonstrated success in developing and mentoring audit professionals
Who We're Looking For
Twilio values diverse professional backgrounds and encourages candidates from all industries to apply. Whether your experience is rooted in public accounting, internal audit, compliance, or an unconventional path, we believe great auditors come from all walks of life. If you meet the core qualifications and are excited about strengthening risk management and controls at Twilio, we want to hear from you. Bring your unique perspective—we're always looking for fresh ideas and new ways to drive impact.
What We Offer
- Competitive compensation
- Generous time off
- Ample parental and wellness leave
- Healthcare benefits
- Retirement savings program
- Remote-first work environment
- Opportunities to build positive change in your community through volunteering and donation support
Our Culture
We prioritize connection and opportunities to build relationships with our customers and each other. We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values—something we call Twilio Magic.
Equal Opportunity Employer
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
.jpg)
