Assistant Manager – Collections L4 - CV DMS - TS - MANCHERIAL - BACL
Job Details
| Experience | Location | Nature of Job | Job Role |
| 2 - 8 Years | Telangana, India | After-Sales | Collection [BACL] |
Introduction
The Assistant Manager – Collections (L4 level, CV DMS – BACL, Mancherial) ensures bucket-wise debt resolution, portfolio allocation to vendors, customer recovery, and compliance management for financial growth.
Role Objective
Achieve assigned collection targets, minimise delinquency, reduce bucket flow rates, and safeguard asset quality through portfolio monitoring, vendor management, and compliance adherence.
Core Responsibilities
- Portfolio & Vendor Management: Allocate delinquent accounts to vendors and track recovery efficiency.
- Resolution Targets: Achieve bucket-wise recovery percentages across 30/60/90+ DPDs.
- Field Operations: Conduct field visits, verify cases, and escalate unresolved disputes.
- Risk Management: Identify high-risk accounts and recommend preventive action.
- Agency Monitoring: Track vendor KPIs, compliance audits, and ensure ethical collections.
- Compliance: Adhere to RBI Fair Practice Code and organisational SOPs.
- Reports: Submit MIS reports, case analytics, and resolution summaries.
Key Performance Areas (KPAs)
- Resolution Rate: Achieving assigned portfolio and bucket-wise resolution percentages within deadlines.
- Flow Rate Control: Keeping portfolio slippages under control and ensuring lower roll-forward rates.
- Recovery Efficiency: Higher recovery as compared to agency-level performance benchmarks.
- Process Adherence: Zero tolerance for violations in compliance and customer handling.
- Agency Performance: Effective management and accountability of recovery partners.
- Customer Resolution Quality: Achieving repayment through sustainable solutions rather than coercive methods.
Skill Set Required
- Negotiation: Handle delinquent customers with tact and persuasion.
- Relationship Management: Build strong ties with agencies and customers.
- Analytics: Use data insights to prevent delinquency patterns.
- Result Orientation: Achieve aggressive collection targets.
- Team & Vendor Oversight: Monitor field staff, vendors, and ensure accountability.
- Multitasking: Manage portfolio allocation, vendors, and reporting simultaneously.
- Compliance Orientation: Strong adherence to RBI and NBFC guidelines.
- Communication: Professional MIS, clear documentation, structured feedback.
Qualification & Experience
Any Graduate/PG/MBA with 2–8 years’ experience in Collections/Banking/NBFC/FMCG. Preferred age: max 30 years.
Growth & Career
Progression to Area Manager, Regional Manager, or Zonal Collections Head with a strong foundation in portfolio management and recovery excellence.
Work Environment
City role based in Mancherial, Telangana, with frequent field visits, agency reviews, and customer interactions.
Conclusion
The Assistant Manager – Collections L4 role in BACL CV DMS is crucial for debt resolution, compliance tracking, and vendor management, ensuring sustainable financial growth and minimised risk.
Company Ratings
| Platform | Culture & Values | Diversity & Inclusion | Work/Life Balance | Senior Management | Comp & Benefits | Career Opportunity | Avg. (★) |
| Glassdoor | 3.5 | 3.7 | 3.3 | 3.5 | 3.8 | 3.6 | ★★★★☆ |
| Indeed | 3.9 | 3.8 | 3.8 | 3.8 | 3.8 | - | ★★★★½ |
| Ambition Box | 3.7 | 3.7 | 3.6 | 3.5 | 3.6 | 3.6 | ★★★★☆ |
| Jobbuzz | 3.53 | 3.68 | 3.43 | - | 3.34 | - | ★★★★☆ |
Required Skills
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